I bought two Kivik model sofas from the IKEA website, along with a chaise lounge to go with them. I assembled the products myself, and afterward, I noticed a color tone difference on the chaise lounge. I called IKEA customer service, explained the situation, and sent photos via email. They sent an inspector to my home, who confirmed that there was indeed a tone difference. As a solution to this issue, IKEA told me to dismantle the sofa, remove the covers, bring them to the Bayrampaşa IKEA store, pick up a new one, take it home, and assemble it again. If that were the case, I could have already returned the product without waiting for an inspector or getting their approval. What kind of support did they actually provide me in this situation? On the phone, I specifically asked them to send a service team to handle the dismantling and reassembly so that my inconvenience would be resolved. Why should I have to dedicate an entire day to fix a problem caused by their mistake? If they acknowledge an error, why are they placing the burden of correcting it on me?
I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their...
In December 2022 I bought 3 Labbsal baskets from the IKEA online store to complete the Labbsal baskets I bought from the store before. Products delivered from the online store had nothing to do with the color of the products I bought before. I started the return process without even opening the pack...
We purchased an Eskilstuna two-seater sofa from IKEA. Within less than a year, despite being rarely used, the fabric started to fade. Upon inspection, IKEA acknowledged it as a product defect and replaced it with a new one. However, within another year, the same issue occurred again. This time, I wa...
After months of struggling to have the 3-seater sofa we purchased from IKEA about a year ago replaced under warranty due to my quality concerns since day one, the company initially offered me a refund for the original purchase amount from a year ago. When I refused, they agreed to provide a new repl...
I recently bought a Kıvık series sitting group from the Kartal Ikea store, hoping for the usual Ikea quality. Unfortunately, not long after I brought the furniture home, I started noticing separations forming at the wooden joints. This is quite disappointing and concerning, especially considering th...
Comments