I bought two Kivik model sofas from the IKEA website, along with a chaise lounge to go with them. I assembled the products myself, and afterward, I noticed a color tone difference on the chaise lounge. I called IKEA customer service, explained the situation, and sent photos via email. They sent an inspector to my home, who confirmed that there was indeed a tone difference. As a solution to this issue, IKEA told me to dismantle the sofa, remove the covers, bring them to the Bayrampaşa IKEA store, pick up a new one, take it home, and assemble it again. If that were the case, I could have already returned the product without waiting for an inspector or getting their approval. What kind of support did they actually provide me in this situation? On the phone, I specifically asked them to send a service team to handle the dismantling and reassembly so that my inconvenience would be resolved. Why should I have to dedicate an entire day to fix a problem caused by their mistake? If they acknowledge an error, why are they placing the burden of correcting it on me?
I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their...
In December 2022 I bought 3 Labbsal baskets from the IKEA online store to complete the Labbsal baskets I bought from the store before. Products delivered from the online store had nothing to do with the color of the products I bought before. I started the return process without even opening the pack...
We purchased an Eskilstuna two-seater sofa from IKEA. Within less than a year, despite being rarely used, the fabric started to fade. Upon inspection, IKEA acknowledged it as a product defect and replaced it with a new one. However, within another year, the same issue occurred again. This time, I wa...
After months of struggling to have the 3-seater sofa we purchased from IKEA about a year ago replaced under warranty due to my quality concerns since day one, the company initially offered me a refund for the original purchase amount from a year ago. When I refused, they agreed to provide a new repl...
On August 17, 2022, I went to the Izmir IKEA store and bought a 2-piece Ektorp sofa and a 3-piece Ektorp sofa. But the product's bottom covers keep coming off the velcro, and the cushion covers also keep coming off. The top and bottom cushions of the sofas wore out very quickly, and I am soooo fed u...
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