I received a defective product and reported the issue, providing them with requested photos via email. Clearly expressing my preference for a refund rather than a replacement, IKEA responded, mentioning a probable replacement. I reiterated my desire for a refund twice. Surprisingly, they dispatched a new product without my consent. I declined the replacement, and now, customer service states that my refund might be delayed and could even be rejected if the product sustains damage during transport. This is absurd since they initially sent the defective product. I never requested a new item. Additionally, the specific store in Bursa is handling the return, and it appears they lack a consistent return and refund policy. It seems each store operates independently. IKEA's customer service is unhelpful, and their products, though expensive, are subpar.
In one year, I bought a desk from IKEA twice. The first table I purchased arrived damaged, with all three corners severely dented. I couldn't return it because I live in Bingöl and the product is large. If you've ever shopped at IKEA, you know how well they pack. Even the fact that the product arriv...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
The products I bought from the IKEA website were delivered incomplete. I had purchased two products (“jall laundry drying rack”, “hallbar waste sorting box”) but the laundry drying rack is shown as delivered even though it was not delivered. I called customer service and they opened a record. It's b...
I just bought a product from the IKEA store in Ümraniye, paying for delivery and assembly services in advance. So, I set up a delivery date, took the day off, and waited at home, but my products never showed up, and the company didn't bother to let me know. When I contacted the delivery team, they s...
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