On 05/12/2024, I purchased a Stall Brand 4-cover shoe rack from IKEA Izmir store with an invoice amount of ₺3,299.00. However, when I got home, I noticed that the corners of all 3 of the covers were swollen and deformed. When I took the product to the store on 07/12/2024 and wanted to exchange it, they told me that they could not exchange it because they did not have stock and that I had to register online for a solution. However, in terms of stock supply or customer satisfaction, I stated that the supply or replacement of the product should be provided by the store, but unfortunately, I could not find a solution. They rejected the change request I opened online on 14/12/2024, stating that it was a user error. Unfortunately, this is the first time I have had such regrets from IKEA, which I have shopped with many times before.
On November 19, 2024, I canceled the products I ordered under order number 121911249890946 through the IKEA application. Despite this, an invoice for my order was issued on November 21, 2024. On November 25, 2024, I received an email from IKEA with reference number 061911241553706, informing me that...
We purchased a PAX corner wardrobe from the IKEA Ümraniye store on 01.08.2024, with the project, assembly, and delivery to be handled by IKEA. However, the person who designed it didn’t pay attention to the measurements, and we ended up buying a faulty product. When the product arrived for assembly,...
I bought 2 Samla Kurus from IKEA's online store for 680 TL, including delivery, on April 15, 2023. The product description said the boxes came with coverings. A week later, IKEA called to cancel the sale owing to product shortages. I bought the things without knowing they were out of stock. I sent t...
On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...
On September 27, 2024, I purchased two Ivar side units from IKEA. The items were delivered to my residence via cargo, but unfortunately, they were defective. After contacting IKEA customer service, I returned the faulty side units along with the middle units they were screwed into. Despite more than...
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