I ordered a three-seater sofa for the living room, but it arrived with a broken arm. It took them four days to come for the exchange. When the technicians arrived, they said they couldn't take the product without the packaging and promised to come back the next day. They didn't show up the following day either. And when they finally agreed to take it back for a refund, it would take them a week to send the new product. Because of their mistake, I can't use my living room for two weeks. I won't be buying anything from IKEA again.
On April 1st, we noticed that the armchair we purchased online was damaged (while assembling the product). Consequently, we contacted customer service. A few days later, the shipping company came to pick up the damaged product, but they didn't take it because it wasn't packaged. We then packaged the product and contacted them again for an exchange, but despite calling numerous times over approximately two weeks, they didn't come to pick it up. Due to the lack of attention, we decided to drop it off at the store ourselves. About a week later, when we called, they informed us that the return period had expired and no action could be taken. We acknowledge that we waited a week to drop it off, but the real issue was the lack of action during the prior two weeks. I don't know if the problem lies with the company or the logistics firm, but not providing any support after a product is purchased is a major issue. We have been buying all our furniture from IKEA for years. Now, I absolutely do not want to buy anything from them again.
After months of struggling to have the 3-seater sofa we purchased from IKEA about a year ago replaced under warranty due to my quality concerns since day one, the company initially offered me a refund for the original purchase amount from a year ago. When I refused, they agreed to provide a new repl...
I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their...
Hello, the daybed sofa I bought at IKEA arrived broken. For four days, I've been on the phone five times a day, discussing the exchange, and each customer representative has given me conflicting information. Arvato delivered the sofa, and my spouse checked the car's parts. Even the delivery team is ...
The Applaryd 3-seater sofa I bought from IKEA is the worst thing I've ever bought. Even though the box wasn't damaged, when my family and I opened the product, we saw a deep scratch on the profile. When I called IKEA to make a change, they told me that the 10-year warranty only applies if they handl...
The Kragsta coffee table I ordered online from IKEA was delivered in a box that had been opened and resealed. When I opened the package, I discovered that the table legs were broken. I sent them back with a replacement code, but one of the legs sent again also arrived broken. For the past three days...
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