I bought a chest of drawers with transaction number 111247640 from the IKEA Izmir branch on December 29, 2023. As I live in a different city, I assembled the furniture within 2-3 days after it arrived at my home. After assembly, I noticed paint fading on the front two legs and in the middle of one drawer. I took the necessary photos and submitted a spare parts request through customer service. IKEA Izmir contacted me, requested photos, and despite my efforts to follow up, I couldn't reach anyone. I filed another complaint and request through customer service, but still no response. It's been two weeks since this incident.
Finally, on January 29, 2024, I called customer service. They informed me that the expert noted it as a carpet issue, not a product defect, and allegedly tried to call me. No one called, and I'm questioning how the expert determined the product flaw without my input. The customer service personnel's behavior and actions are completely unbecoming of such a large company. I chose IKEA to avoid being a victim, but it seems I made a mistake. Shame on you, IKEA.
IKEA Ankara, Turkey (Natavega) Branch On September 3, 2023, I purchased the Besta model TV and wall cabinets from the IKEA Ankara Natavega branch. A representative of IKEA informed me that hinges, hangers, and drawer rails were out of stock at the store but available online on their internet shoppi...
On September 27, 2024, I purchased two Ivar side units from IKEA. The items were delivered to my residence via cargo, but unfortunately, they were defective. After contacting IKEA customer service, I returned the faulty side units along with the middle units they were screwed into. Despite more than...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
To Whom It May Concern at IKEA, I purchased an OXBERG bookcase door from your IKEA Ümraniye branch in Istanbul, Turkey, on December 11, 2024. I was only recently able to assemble the product, just three days ago. Upon opening the box, I noticed that the item was damaged. I have photographic evidence...
On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...
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