Unresolved IKEA Chest of Drawers Issue for Weeks

I bought a chest of drawers with transaction number 111247640 from the IKEA Izmir branch on December 29, 2023. As I live in a different city, I assembled the furniture within 2-3 days after it arrived at my home. After assembly, I noticed paint fading on the front two legs and in the middle of one drawer. I took the necessary photos and submitted a spare parts request through customer service. IKEA Izmir contacted me, requested photos, and despite my efforts to follow up, I couldn't reach anyone. I filed another complaint and request through customer service, but still no response. It's been two weeks since this incident.

Finally, on January 29, 2024, I called customer service. They informed me that the expert noted it as a carpet issue, not a product defect, and allegedly tried to call me. No one called, and I'm questioning how the expert determined the product flaw without my input. The customer service personnel's behavior and actions are completely unbecoming of such a large company. I chose IKEA to avoid being a victim, but it seems I made a mistake. Shame on you, IKEA.