I ordered a white glass-door Billy bookcase from IKEA (order number: 311511231032186). Upon opening the package, I discovered that the vertical support beam was broken, making it impossible to assemble the bookcase. The packaging was extremely secure, making it highly unlikely that the damage occurred during shipping. It seems the broken piece was intentionally placed in the package at the factory.
As we were moving to a new house, we didn't open the package immediately and were unaware of the 15-day return policy. When we finally opened it and discovered the damage, I contacted IKEA, only to be told that nothing could be done because the 15-day period had passed. They acted as if we were responsible for the damage.
We trust IKEA with our purchases, and this experience has been incredibly disappointing. It feels like they intentionally include damaged items in large orders, knowing they can use the time limit as an excuse not to rectify the issue. I am extremely dissatisfied with IKEA and request that they resolve this issue and compensate us for our trouble.
I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up...
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
I bought a bookcase from IKEA online on November 27, 2024, but parts of the product arrived damaged. I requested an exchange, but it was processed as a refund instead. I could not establish clear communication with customer service, and despite three months passing, the issue remains unresolved. I w...
On May 30, 2023, the Brimnes white bookcase I purchased from the IKEA online store arrived incomplete. When I contacted the company, they initially asked me to sign the product invoice and send it to them. Subsequently, they assured me they would provide the missing part. However, they only delivere...
We bought IKEA Billy/Oxberg bookcase with glass doors, we bought it ourselves from the Bodrum order point and we did not want transportation, when we brought it home, when the assembly team opened it to install it, they noticed that there was a defect in the product and said that it was not due to i...
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