I purchased a Homend Profashion 3062H Anthracite Gold mixer from the Emsan store located in Ankara Taurus AVM around mid...‑2023. Before the warranty period expired, the mixer broke down. I sent the product to the service, and I was informed that there were no spare parts available and that it could no
I purchased a Homend Royaltea 1708H Talking Tea Maker from Amazon.com.tr on November 22, 2023. Shortly after purchasing ...the product, it began experiencing a problem where it failed to boil water, and after each repair the same issue returned within a short time. After the most recent malfunction, th
In August I purchased a Karaca Homend 'Konuşan Çaycı'. While still under warranty, it started to have problems such as n...ot speaking, making excessive noise and showing color tone differences, so I sent it to the service. Shortly after the repair, the same faults reappeared. Since the same fault recu
I purchased a Homend Royaltea tea maker through A101 Online. About 20 days after I started using the product, I realized... that the device completely stopped working. As a result, I sent the product to Homend with a request for replacement. When sending the product, I clearly stated that I wanted a re
I purchased the Homend 1762 model about three years ago from a store, and I have never been satisfied with its glass tea...pot. Two separate glass teapots cracked and broke while simply brewing tea—the first one around two or three months ago, and the second one yesterday under the same normal use. Now
On April 22, I purchased a Homend Alex 1282h robot vacuum cleaner, and since the day I bought it, I have been experienci...ng constant problems. After creating a map, it vacuums once, then mops, but while collecting the dust it dumps it in random places. I sent it to the service center, and they said a
"Thank you"
I bought a product from Homend hoping for dependable service and support, but I was met with nothing but excuses and a c...omplete absence of accountability. After the product malfunctioned, I was informed that there were no replacement parts available and was directed to reach out to the seller for as
On June 13, 2024, we bought a Homend brand teapot at Altınoluk Sok Market. This teapot broke down without using it for f...ifteen days and did not heat water. We called the service and they said they had a service in Akcay and we could take it there. Although there was a date and approval on the warran
I purchased a Homend filter coffee maker on January 18, 2024, which broke down after just 5 months of use. Despite sendi...ng it for repairs twice, the machine was returned to me still non-functional. I can't understand how a product can be sent for multiple repairs and come back still not working. I'
Last March, I bought a Homend Alex Pro 1283H robot vacuum cleaner. Regrettably, the device stopped working after just tw...o months of use. I took it to the authorized service center for repair. I was told by the service center that they don't have any replacement parts for my particular model. At firs
Dear friends, I would not buy a Homend Robot Vacuum again. Don't waste your money; buy a lower model of a known brand in...stead. Make your decision accordingly. The product we bought a year ago malfunctioned. Despite a replacement being approved under warranty, they cannot provide a replacement produc
On January 7, 2023, I bought a Homend Talking Tea Maker. On April 6, 2024, I submitted it for warranty service. After a ...long wait, I finally received the disappointing news that the required spare parts were not available. As a result, I was given a refund of ₺1600, which was the original purchase a
Dear Sir/Madam, I submitted my Homend kitchen robot, purchased from your company, to your service center on August 22, ...2023, with reference number 03791621 1017 under warranty coverage. I was informed that the repair couldn't be done due to the unavailability of spare parts. However, despite my req
Hello, I purchased the Homend Alex Laser 1281H model product in January, which promised a runtime of 100 minutes but can... only operate for 45 minutes. Despite being sent to the service center twice, no solution has been provided, no equivalent product offered, and no part replacements made; only retu
How could a kettle possibly explode in such a manner? We eagerly anticipate an explanation. If we had been close by, the...re would have been a chance of getting burned. When water was poured into the Homend kettle, it unexpectedly cracked while boiling, causing tea to spill all over the house. It is a
My Homend Royaltea 1709h tea maker has been a constant source of frustration, requiring five trips to the service center... over the past three years for the same recurring problem. After the initial boiling cycle, the tea maker shuts down on its own. Despite attempts by the Karaca service team to addr
When I went to A-101, I bought a Karaca Homend tea maker. It was sent in for warranty service because of some problems. ...It was through Kargomsende that I received the product, which had been transported to me in a secure and unharmed manner by MNG Cargo. It was smashed, and the top glass teapot was
