In August I purchased a Karaca Homend 'Konuşan Çaycı'. While still under warranty, it started to have problems such as not speaking, making excessive noise and showing color tone differences, so I sent it to the service. Shortly after the repair, the same faults reappeared. Since the same fault recu...
I purchased a Homend Royaltea tea maker through A101 Online. About 20 days after I started using the product, I realized that the device completely stopped working. As a result, I sent the product to Homend with a request for replacement. When sending the product, I clearly stated that I wanted a re...
I purchased the Homend 1762 model about three years ago from a store, and I have never been satisfied with its glass teapot. Two separate glass teapots cracked and broke while simply brewing tea—the first one around two or three months ago, and the second one yesterday under the same normal use. Now...
On April 22, I purchased a Homend Alex 1282h robot vacuum cleaner, and since the day I bought it, I have been experiencing constant problems. After creating a map, it vacuums once, then mops, but while collecting the dust it dumps it in random places. I sent it to the service center, and they said a...
I bought a product from Homend hoping for dependable service and support, but I was met with nothing but excuses and a complete absence of accountability. After the product malfunctioned, I was informed that there were no replacement parts available and was directed to reach out to the seller for as...
I purchased a Homend tea maker three months ago, and the bottom of the machine suddenly exploded, causing boiling water to spill. This resulted in severe burns, and I had to go to the hospital. I have already emailed the company with pictures and am sharing the visuals here as well. I urgently need...
I purchased a Homend tea maker in 2018, and while I had a minor issue in 2019 that was resolved, today I encountered something much more serious. The handle of the tea maker suddenly detached while it was full of boiling water. Thankfully, no one was injured, but it could have easily spilled on us. ...
I purchased the Homend Tea Royal 1742H, and it broke before I even had the chance to use it. When I initially bought the product, I submitted the registration form using the serial number. However, when I contacted customer service, they told me it wasn’t even registered in their system. They seem c...
I purchased a Homend coffee machine a year ago, and now it has stopped working, displaying an error light. I’ve only used it about twice a week and have taken good care of it. This is disappointing, especially since all my other small home appliances are also from Homend, and I’ve been very satisfie...
I purchased a Homend filter coffee machine on 12.09.2023, and within just five months it stopped working. I sent it to the Homend service center, where they replaced the entire motherboard and returned the device. Fast forward another 5–6 months, the machine failed again. This time, I requested a re...
On June 13, 2024, we bought a Homend brand teapot at Altınoluk Sok Market. This teapot broke down without using it for fifteen days and did not heat water. We called the service and they said they had a service in Akcay and we could take it there. Although there was a date and approval on the warran...
I purchased a Homend filter coffee maker on January 18, 2024, which broke down after just 5 months of use. Despite sending it for repairs twice, the machine was returned to me still non-functional. I can't understand how a product can be sent for multiple repairs and come back still not working. I'...
Last March, I bought a Homend Alex Pro 1283H robot vacuum cleaner. Regrettably, the device stopped working after just two months of use. I took it to the authorized service center for repair. I was told by the service center that they don't have any replacement parts for my particular model. At firs...
Dear friends, I would not buy a Homend Robot Vacuum again. Don't waste your money; buy a lower model of a known brand instead. Make your decision accordingly. The product we bought a year ago malfunctioned. Despite a replacement being approved under warranty, they cannot provide a replacement produc...
On January 7, 2023, I bought a Homend Talking Tea Maker. On April 6, 2024, I submitted it for warranty service. After a long wait, I finally received the disappointing news that the required spare parts were not available. As a result, I was given a refund of ₺1600, which was the original purchase a...
Dear Sir/Madam, I submitted my Homend kitchen robot, purchased from your company, to your service center on August 22, 2023, with reference number 03791621 1017 under warranty coverage. I was informed that the repair couldn't be done due to the unavailability of spare parts. However, despite my req...
Hello, I purchased the Homend Alex Laser 1281H model product in January, which promised a runtime of 100 minutes but can only operate for 45 minutes. Despite being sent to the service center twice, no solution has been provided, no equivalent product offered, and no part replacements made; only retu...
How could a kettle possibly explode in such a manner? We eagerly anticipate an explanation. If we had been close by, there would have been a chance of getting burned. When water was poured into the Homend kettle, it unexpectedly cracked while boiling, causing tea to spill all over the house. It is a...
My Homend Royaltea 1709h tea maker has been a constant source of frustration, requiring five trips to the service center over the past three years for the same recurring problem. After the initial boiling cycle, the tea maker shuts down on its own. Despite attempts by the Karaca service team to addr...
When I went to A-101, I bought a Karaca Homend tea maker. It was sent in for warranty service because of some problems. It was through Kargomsende that I received the product, which had been transported to me in a secure and unharmed manner by MNG Cargo. It was smashed, and the top glass teapot was ...
On November 6, 2021, I purchased a Homend brand robot vacuum cleaner, model Alex, from the Karaca store in the Novada shopping center and paid 1250.00 ₺ for it. I used the product only a few times but encountered an issue with charging. I sent the item for warranty service, and they offered me eithe...
The robot vacuum model Homend Alex Laser Pro 1283H, which I purchased on the A101 website on October 31, 2023, does not charge completely. When I plug it into the socket, it shows that it is charged, but as soon as I unplug it, the charge drops to 84%. We were counting on the 60-day warranty from Ho...
Three months ago, I purchased a waffle maker from the brand Homend for my home. When I tried to use it ten days ago, I discovered that it was not heating up when plugged into the socket. The next day, I created a request with the technical service and sent it via courier. I was informed that the dev...
