My Homend robot vacuum cleans poorly, does not return to the charging station, and leaves dirt behind. What steps should I take to fix the problem or get a refund?

If your Homend robot vacuum cleans poorly, doesn’t return to the charging base, or leaves dirt behind, the issue may be related to usage conditions or product quality. Here’s what you should do:

Check the charging base placement.
Make sure the base is on a flat surface with no obstacles on the sides or in front (about 0.5–1 meter of free space). Incorrect placement often causes navigation problems.

Clean sensors and brushes.
Dust and hair on sensors, side brushes, and the main brush can affect navigation and cleaning performance. Wipe sensors with a soft dry cloth and remove debris from brushes and wheels.

Inspect the filter and dustbin.
If the dustbin is full or the filter is heavily clogged, suction power decreases. Regular cleaning improves performance significantly.

Restart the device and check the battery.
If the robot fails to reach the base, it may be losing charge too quickly. Fully recharge it. If runtime has dropped noticeably, the battery may require service inspection or replacement.

Contact warranty service.
If problems started from the first uses, it may be a warranty case. Ask the seller or service center for diagnostics. Provide a receipt copy and describe the issues clearly.

Many customers report similar problems with Homend robot vacuums and warranty handling. If the seller delays repair or refuses replacement, share your experience on Xolvie to raise awareness.