I bought a Homend iron, and after a short time the Teflon coating quickly wore off or started burning/sticking. How can I request a replacement or a refund?

If the Teflon coating on your Homend iron wore off quickly or the soleplate started burning/sticking, it may be due to:

— a manufacturing defect in the coating
— poor quality of the non-stick layer
— improper temperature regulation

If the iron was used according to the instructions and the coating deteriorated quickly, this is grounds for a warranty claim.

How to request a replacement or refund:

Take photos of the soleplate.
Document any wear, damage, or burn marks.

Submit a written claim to the seller.
Include:
— purchase date
— iron model
— description of the defect
— your demand: replacement or refund.

Return the product for inspection.
The seller has the right to conduct an examination. If the defect is confirmed as manufacturing-related, they must:
— replace the iron
or
— issue a refund.

If the seller claims it is “not a warranty case,” request an official written inspection report. Without it, the refusal may be considered unjustified.

If replacement is refused without valid reasons, file a complaint with consumer protection authorities and share your experience on Xolvie to warn others.