Where can I find spare parts or original components for Homend appliances if they have broken down and the service center cannot help?

If your Homend appliance has broken down and the service center cannot provide original spare parts, here’s what you can do:

Contact official Homend support.
Reach out via the website form or email and ask whether parts are available for your exact model. Sometimes parts can be ordered on request even if not publicly listed.

Check the official website.
Look for a “Parts” or “Accessories” section with original components such as filters, attachments, or seals.

Provide detailed information.
When requesting parts, include:
— model name
— serial number
— part number (if listed in the manual)
— photo of the damaged part

Ask authorized dealers or regional service centers.
They may order original parts through suppliers, even if not shown online.

If original parts are unavailable, ask about certified compatible components, but confirm they won’t affect performance or warranty.

Avoid installing random parts, especially in coffee machines. If service claims parts are unavailable unfairly, consider sharing your case on Xolvie.