Hello, I purchased the Homend Alex Laser 1281H model product in January, which promised a runtime of 100 minutes but can only operate for 45 minutes. Despite being sent to the service center twice, no solution has been provided, no equivalent product offered, and no part replacements made; only returns are accepted. There's no offered solution, and even with 100% charge, the product can't clean two rooms. Opting for a refund is the easy way out. For this chronically faulty and irreparable product, I demand either compensation for the difference or an exchange for another product promising a 100-minute runtime. I have filed a complaint with the Consumer Arbitration Board. Customer service is unresponsive, and the authorized service reports contain accusatory remarks against me without acknowledging their own mistakes.
The robot vacuum model Homend Alex Laser Pro 1283H, which I purchased on the A101 website on October 31, 2023, does not charge completely. When I plug it into the socket, it shows that it is charged, but as soon as I unplug it, the charge drops to 84%. We were counting on the 60-day warranty from Ho...
I purchased a Homend filter coffee machine on 12.09.2023, and within just five months it stopped working. I sent it to the Homend service center, where they replaced the entire motherboard and returned the device. Fast forward another 5–6 months, the machine failed again. This time, I requested a re...
On November 6, 2021, I purchased a Homend brand robot vacuum cleaner, model Alex, from the Karaca store in the Novada shopping center and paid 1250.00 ₺ for it. I used the product only a few times but encountered an issue with charging. I sent the item for warranty service, and they offered me eithe...
Hello, Homend! The coffee maker we got from you stopped working after just 2 days. We got it fixed, but then it broke again after we got it back. This problem happened around 3 to 4 times, and every time the device was sent for repair, but it came back with the same issue. We recommended a different...
Comments