I purchased a Homend filter coffee maker on January 18, 2024, which broke down after just 5 months of use. Despite sending it for repairs twice, the machine was returned to me still non-functional. I can't understand how a product can be sent for multiple repairs and come back still not working.
I'm surprised that Homend would be involved in such a situation. Having trusted and used this brand's products for years, this repair experience has significantly damaged my brand loyalty. I'm now requesting a full refund and wish to return the current product.
As you can see from the attached service records, I've been dealing with you and various shipping companies for about a month now, with no resolution. It seems you might be selling defective products to your consumers through chain stores like A101, BIM, etc., and then giving them the runaround. Unfortunately, I feel compelled to share this thought.
Finally, I urgently request either a product refund or replacement with a new one that won't break down again.
My Homend Royaltea 1709h tea maker has been a constant source of frustration, requiring five trips to the service center over the past three years for the same recurring problem. After the initial boiling cycle, the tea maker shuts down on its own. Despite attempts by the Karaca service team to addr...
On June 13, 2024, we bought a Homend brand teapot at Altınoluk Sok Market. This teapot broke down without using it for fifteen days and did not heat water. We called the service and they said they had a service in Akcay and we could take it there. Although there was a date and approval on the warran...
When I went to A-101, I bought a Karaca Homend tea maker. It was sent in for warranty service because of some problems. It was through Kargomsende that I received the product, which had been transported to me in a secure and unharmed manner by MNG Cargo. It was smashed, and the top glass teapot was ...
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