Dear Sir/Madam,
I submitted my Homend kitchen robot, purchased from your company, to your service center on August 22, 2023, with reference number 03791621 1017 under warranty coverage. I was informed that the repair couldn't be done due to the unavailability of spare parts. However, despite my request for a replacement with a new product covered by warranty, there has been no progress for 6 months. I kindly request that a new unit be sent to me.
Date: April 24, 2024
On September 3, 2024, I participated in the Arzum Thermogusto kitchen robot campaign through the Çek Kazan app and won a hot air fryer. They initially told me that my gift would be sent within 21 days. When I contacted Çek Kazan, they directed me to Arzum customer service, stating that Arzum was res...
On September 11, 2021, I bought an Arzum AR1070 TECHNOART Maxi Plus from the Media Markt Balçova branch. Regrettably, the product experienced a malfunction and was sent to the Arzum Balçova service center for repair on January 25, 2024. The following day, on January 26, 2024, we received a text mess...
Last March, I bought a Homend Alex Pro 1283H robot vacuum cleaner. Regrettably, the device stopped working after just two months of use. I took it to the authorized service center for repair. I was told by the service center that they don't have any replacement parts for my particular model. At firs...
Comments