I bought a Homend coffee machine, but the sound signal or some functions are not working. How can I request that the defect be fixed?

If your Homend coffee machine has certain functions not working (such as sound alerts, indicators, or automatic programs), it may be a factory or software defect. You have the right to request a warranty fix.

Step-by-step actions:

Check the manual.
Make sure the sound signal or function is included in your model and properly activated according to the instructions.

Record evidence.
Take a short video showing the machine turning on but the sound or function not working as described. This will help prove the defect.

Contact the seller.
Under consumer protection law, the seller is responsible. Submit a written claim including:
— model name
— serial number (if available)
— purchase date
— defect description
— your request: warranty repair or replacement.

Inspection process.
The seller must accept the product for quality inspection. If the defect is confirmed, repair must be free or the item replaced.

If refused verbally, demand a written explanation referring to warranty terms. If the issue is ignored, contact consumer protection authorities and consider sharing your case on Xolvie to raise awareness.