My Homend upright vacuum cleaner broke down, and the service center refuses to replace the part under warranty. How can I file a complaint and get a replacement?

If your Homend upright vacuum broke down and the service center refuses to replace a part under warranty, act carefully and document everything.

First, check your receipt and warranty card to confirm the warranty is still valid and the damage was not caused by misuse.

If the service center says it is “not covered,” request an official written refusal stating the exact reason and referring to warranty terms.

Submit a written claim to the seller (the seller is legally responsible). Include: purchase date, model, defect description, service visit details, and your demand — free repair, part replacement, or refund.

The seller must accept the product for inspection. If a factory defect is confirmed, repair must be free. If the defect is significant or repeated, you may demand a refund.

If refused without justification, file a complaint with consumer protection authorities and contact Homend’s official after-sales support. You can also share your case on Xolvie to strengthen your position.