During the warranty repair of my Homend kitchen robot, the service center is taking too long to return the product. What are my rights and how can I speed up the process?

In August I purchased a Karaca Homend 'Konuşan Çaycı'. While still under warranty, it started to have problems such as not speaking, making excessive noise and showing color tone differences, so I sent it to the service. Shortly after the repair, the same faults reappeared. Since the same fault recu...

I purchased a Homend Royaltea tea maker through A101 Online. About 20 days after I started using the product, I realized that the device completely stopped working. As a result, I sent the product to Homend with a request for replacement. When sending the product, I clearly stated that I wanted a re...

I purchased a Homend filter coffee maker on January 18, 2024, which broke down after just 5 months of use. Despite sending it for repairs twice, the machine was returned to me still non-functional. I can't understand how a product can be sent for multiple repairs and come back still not working. I'...

On January 7, 2023, I bought a Homend Talking Tea Maker. On April 6, 2024, I submitted it for warranty service. After a long wait, I finally received the disappointing news that the required spare parts were not available. As a result, I was given a refund of ₺1600, which was the original purchase a...

Dear Sir/Madam, I submitted my Homend kitchen robot, purchased from your company, to your service center on August 22, 2023, with reference number 03791621 1017 under warranty coverage. I was informed that the repair couldn't be done due to the unavailability of spare parts. However, despite my req...

My Homend Royaltea 1709h tea maker has been a constant source of frustration, requiring five trips to the service center over the past three years for the same recurring problem. After the initial boiling cycle, the tea maker shuts down on its own. Despite attempts by the Karaca service team to addr...

On November 6, 2021, I purchased a Homend brand robot vacuum cleaner, model Alex, from the Karaca store in the Novada shopping center and paid 1250.00 ₺ for it. I used the product only a few times but encountered an issue with charging. I sent the item for warranty service, and they offered me eithe...

The robot vacuum model Homend Alex Laser Pro 1283H, which I purchased on the A101 website on October 31, 2023, does not charge completely. When I plug it into the socket, it shows that it is charged, but as soon as I unplug it, the charge drops to 84%. We were counting on the 60-day warranty from Ho...

Three months ago, I purchased a waffle maker from the brand Homend for my home. When I tried to use it ten days ago, I discovered that it was not heating up when plugged into the socket. The next day, I created a request with the technical service and sent it via courier. I was informed that the dev...

Hello, Homend! The coffee maker we got from you stopped working after just 2 days. We got it fixed, but then it broke again after we got it back. This problem happened around 3 to 4 times, and every time the device was sent for repair, but it came back with the same issue. We recommended a different...