During the warranty repair of my Homend kitchen robot, the service center is taking too long to return the product. What are my rights and how can I speed up the process?

If your Homend kitchen robot has been in warranty repair for too long, you have specific legal rights.

Your rights during warranty repair:

Repair timeframe.
By law, the maximum warranty repair period is 45 days, unless a different time was agreed in writing.

If the deadline is violated.
If 45 days have passed, you may:
— demand a full refund, or
— request a replacement with a new product.

Temporary replacement.
For certain product categories, you may request a similar product for temporary use during repair

Request written updates.
If the service center delays the repair, send a written request asking for the current status and completion date.

How to speed up the process:

Submit a written claim to the seller (not only the service center).
State the date the product was handed in and refer to the 45-day limit.
Demand a specific return date or a refund.

If ignored, file a complaint with consumer protection authorities and attach repair documents. You may also share your case on Xolvie to increase visibility and speed up resolution.