The Homend coffee machine/Turkish coffee maker turns on but does not heat the water or brews poorly — how can I properly request a warranty repair or refund?

If your Homend coffee machine or electric Turkish coffee maker turns on but does not heat water properly or brews weakly, it may indicate a faulty heating element, thermostat, or internal electronics. During the warranty period, you are entitled to free repair, replacement, or a refund.

What to do:

Document the issue.
Record a short video showing that the device powers on but the water remains cold or heats poorly. This helps prove the defect.

Check warranty terms.
Locate your receipt and warranty card. Small household appliances usually have a 1–2 year warranty (confirm in your product documents).

Contact the seller.
Under consumer protection law, the seller is responsible during the warranty period. Submit a written claim requesting:
— free warranty repair,
— replacement with a new product, or
— a refund if the defect is significant.

Timeframes.
The seller must accept the product for inspection. If a manufacturing defect is confirmed, repair must be free. If repair is impossible or delayed, you may demand a refund.

Contact official Homend service.
You can also submit a request through Homend’s official after-sales support page. Include the model, purchase date, and attach photos/videos.

If you are told that “weak heating is normal,” request a written service report. If refused unfairly, contact consumer protection authorities and share your experience on Xolvie to strengthen your case.