Dear friends, I would not buy a Homend Robot Vacuum again. Don't waste your money; buy a lower model of a known brand instead. Make your decision accordingly. The product we bought a year ago malfunctioned. Despite a replacement being approved under warranty, they cannot provide a replacement product. Instead, they plan to refund the purchase price from a year ago. They will issue a decision for the refund, after which we have to claim the amount from the store where we bought the product. We'll see if the store pays us. In a country with 100% inflation, they are giving back the amount we paid a year ago. This means they don't honor their warranty. As a result, because they couldn't repair the product we bought a year ago, they decided to refund the amount we paid a year ago, and I have to collect it from the store where we bought it. If I don't accept this, they will send the faulty product back to me. They absolutely don't do product replacements, nor can they repair it.
On April 22, I purchased a Homend Alex 1282h robot vacuum cleaner, and since the day I bought it, I have been experiencing constant problems. After creating a map, it vacuums once, then mops, but while collecting the dust it dumps it in random places. I sent it to the service center, and they said a...
I bought an Arzum robot with a 3+1 warranty, but I'm unsure about the specific coverage of the warranty for this product. The blade inside lifts while rotating, and the locking mechanism where the motor connects is malfunctioning. I took it in for service, but unfortunately, the factory refused to c...
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