H&M Refused My Return Claiming Items Were Used

I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25.

Now, H&M has rejected the return again, this time claiming the items were used, which is absolutely not true. I’m extremely frustrated because the products were barely even touched, let alone worn. In fact, some of the items I received initially came without tags, yet I didn’t complain or return those. So I ask—when exactly could I have used the products you now accuse me of wearing?

As of today, the return parcel is out for delivery to me once again, meaning I’ve had to deal with this issue twice, with no resolution and no refund for items that were sent back in clean, unused condition.

H&M, this is a clear failure in customer service and quality control. I expect you to reassess this return properly, stop shifting the blame onto the customer, and process my refund immediately. This has caused both financial loss and wasted time, and I won’t accept being treated unfairly any longer.