I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25.
Now, H&M has rejected the return again, this time claiming the items were used, which is absolutely not true. I’m extremely frustrated because the products were barely even touched, let alone worn. In fact, some of the items I received initially came without tags, yet I didn’t complain or return those. So I ask—when exactly could I have used the products you now accuse me of wearing?
As of today, the return parcel is out for delivery to me once again, meaning I’ve had to deal with this issue twice, with no resolution and no refund for items that were sent back in clean, unused condition.
H&M, this is a clear failure in customer service and quality control. I expect you to reassess this return properly, stop shifting the blame onto the customer, and process my refund immediately. This has caused both financial loss and wasted time, and I won’t accept being treated unfairly any longer.
On August 25, I received my H&M online order (#70234457571), which included 15 items. On the same day, I returned 8 of them because the sizes didn’t fit. All eight items were similar — children’s clothing in different sizes. On August 26, 6 of the 8 returns were accepted and refunded, but the refund...
On April 23, 2025, I placed an online order from H&M for a pair of sweatpants (Order No: 67707601981). The item was shipped the next day, on April 24, but before it even arrived at my address, I submitted a return request through the Yurtiçi Kargo “Kontrol Sende” system on April 25. The product was ...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable. I spoke with a customer representative, who created a file for my case. I sent the ...
I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...
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