On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable.
I spoke with a customer representative, who created a file for my case. I sent the product for return a second time, and it was again returned to me with the same excuse. Then, I sent it for a third return, and this time they claimed the "return period had expired"! Of course, the return period expired – because each failed return involved a lengthy shipping process, all due to H&M's mistakes.
I am a victim of the terrible communication between customer service and your warehouse. I've now sent the product for return a fourth time. H&M, you need to accept my return and process my refund now! If this return isn't accepted this time, I will not hesitate to file a formal complaint with the Consumer Rights Association
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
I placed an order with H&M on March 12 (Order No: 10058683463), but without any explanation or approval from me, the seller canceled my order. I was not informed or given a reason. What’s worse is that the same items are now listed at much higher prices on the website. I purchased those products du...
H&M's failure to refund my payment for the returned items. It has been four days, and I have yet to receive my refund. What's more concerning is the complete lack of response from their customer service department. They're not picking up my calls, and I can't seem to find anyone to help me out with ...
I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...
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