For about 1 year, I have been experiencing an ongoing A6 error problem with my Buderus combi located in Hatay İskenderun.... During this period, the authorized Buderus service has come to my address approximately 5 times, but the problem still has not been permanently resolved. Each time the authorized
On September 28, I scheduled a service appointment with Buderus for maintenance and installation cleaning. While the com...pany’s website listed the service fee as ₺4,000, I was quoted ₺5,750. When I pointed out the website price, I was told, “those prices are wrong, we don’t provide the service at tha
I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nig...htmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boile
I purchased the Buderus Logamax Plus GB-1 172.2 35/40 KW condensing boiler ...on 26/08/2024, and the installation was completed on 24/12/2024. However, f
On 10.02.2024, I purchased a Buderus combi boiler, model BUDERUS LOGOMAX PLUS GB122İ - 24 KW, and noticed an acoustic so...und coming from it just two days later. The issue was not resolved despite contacting the service seven times and their repeated attempts, including replacing key components like t
"Buderus headquarters contacted me regarding my complaint, acted as an intermediary with the dealer, and resolved my issue. Unlike the customer representative who provided information when I first called about my complaint, they were very helpful."
In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, p...rimarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr
I purchased 32 Buderus GB012-25k combi boilers for our flats on our site. However, the product pictured below started ma...lfunctioning just one year after purchase. Despite replacing the ejector and another small part, the issues persist. Buderus offered to refund the purchase price from two years ago
I have 2 Buderus GB012 model combi boilers in 2 different flats in the same building. As far as I learned during the mee...tings held in the 100-unit apartment, no one uses Buderus except me, they prefer affordable products. The condensation exchanger of both boilers exploded twice in 3 years. When I l
The authorized service for my Buderus brand boiler refuses to extend the warranty. When I called, they claimed they had ...ordered the extended warranty, but it wouldn't arrive in time, with only 4-5 days left until the expiration of the current warranty. Customer service was unhelpful, stating that se
As soon as my Buderus GB172 reached the end of 3-year guarante, it started to have problems. First I had to get the igni...tion electrode set to be replaced since I got 9A227 code. A few days later, safety vane needed to be replaced, since it started to drool. Just a few more days later, there started
The brand-new Buderus boiler I got decided to clock in for just one shift and then call it quits – now the radiators are... as cold as ice. The Amasya Buderus service gave me the runaround, promising to show up twice with dates and times, only to bail later, blaming it on some sudden rush of work. I'm
When I discovered that my Buderus Logamax Plus GB122i combi boiler, which was put into operation in 2023 and started to ...use in heating and bathroom without turning it off as of November 2023, was working smoothly on the night of Friday, November 24, 2023, but was not working on the morning of Saturd
2 years ago, we were torn between two companies when looking for a combi boiler for our new home. One of them was Buderu...s. Unfortunately, we bought it because we were deceived by the advice given by those who advised us not to buy Buderus, there is a material shortage, it comes late, and it is a bit
I purchased the Buderus Logamax Plus gb122i-24 KD H model boiler in December 2022, and it was installed in the first wee...k of January 2023. During installation, we noticed the absence of the blue-colored pressure relief valve. It was promised that the valve would be sent to us, but to this day, it ha
My Buderus GB062 boiler gave a 6A error, and the service team has visited three times, replacing all parts without succe...ss. They even took it to their workshop, claiming it's a complex device like launching a rocket to the moon. After a week, they still hadn't identified the problem, and when I requ
Our new Buderus combi boiler is not working properly because of problems with the mainboard. We've been waiting for this... part for a long time now and customer service hasn't given us a helpful response. Yesterday, when we were talking to customer service, they told us that the mainboard will be deli
