On July 23, 2025, I made a purchase at the H&M store in Capitol AVM, which included a lingerie item labeled as ₺399.99. However, at checkout, it was scanned and charged at ₺599.99. Since I bought several other items, I didn’t catch the price discrepancy at the time. When I got home and reviewed the receipt, I realized the overcharge.
I live far from the mall, so going back to correct this mistake wasn’t feasible. This leaves me feeling frustrated and misled. How are customers supposed to trust the price tags if the register charges more than what’s printed?
I expect H&M to take accountability for this pricing inconsistency. Either the system should reflect the label price at checkout, or customers should be immediately informed of any discrepancy before payment. I’m asking for a refund of the overcharged amount and assurance that this issue will be addressed so other customers don’t experience the same unfairness.
On September 27, 2025, I purchased a pair of pants from an H&M store in Istanbul for $43. I have never worn the item, and the tag is still attached. However, when I tried to return it today, the store staff said they couldn’t help me because I didn’t have the receipt. My bank payment slip clearly sh...
On March 25, 2025, at 9:53 PM, I made a ₺6,097 purchase from your Bursa Anatolium Mall H&M store. Because it was the day before a holiday, the cashier told me, “Since it’s busy, we don’t need your info for app-based shopping. If there's a problem, we’ll help you anyway.” We took their word for it an...
On June 25th, I made a purchase on the H&M online store with a total cart amount of ₺3,583.97. Immediately after placing the order, I noticed three separate charges on my credit card for the exact same transaction — totaling over ₺10,000. I contacted customer service right away and explained the iss...
I bought an oversized t-shirt from the H&M One Tower Mall branch for ₺699, expecting both comfort and quality. Unfortunately, I was met with total disappointment. After just one wash, the shirt shrunk so drastically that it no longer fits properly—it rides up so much that it barely covers my stomach...
Today, I purchased a 5-pack of Hipster underwear from H&M for ₺719. Because it was sold as a multi-pack, the individual items were stitched together, meaning I couldn’t inspect each one before buying. After opening the pack at home, I discovered that one of the underwear pieces was clearly defective...
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