I returned clothing items purchased from H&M, but the courier mistakenly sent the package to H&M's main warehouse instead of the correct location. The package was delivered to their warehouse on October 2, yet H&M has not processed my refund. I requested either a refund or the items to be sent back to me, but I haven’t been able to get a resolution. It’s frustrating that there is no clear contact or proper response from H&M regarding this issue. I demand immediate action to resolve my refund or return request and ensure better customer service for such situations in the future.
I returned my H&M online order (Order No. 62329282351, Yurtiçi Tracking No. 402178370631) three weeks ago, but I’ve yet to receive a refund or the returned item. When I first called, I was told there was an issue with the warehouse. The next time, they claimed they couldn’t locate the order number a...
I returned an item purchased online from H&M over a month ago, yet I haven’t received a refund or even an acknowledgment of the return. H&M blames the issue on their shipping partner, Yurtiçi Kargo, while Yurtiçi Kargo shifts the responsibility back to H&M. This back-and-forth has gone on for weeks,...
Yesterday, I made a purchase from H&M, but my order does not appear on my account, even though the payment was taken from my bank. I cannot access my account, and I received no order confirmation or order number. Despite this, my money was withdrawn, and I am left without any updates on my purchase....
I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...
On September 22, 2024, I placed an order for a cardigan on H&M’s website. Although the payment was successfully deducted from my account, the order did not appear in my order history. When I contacted customer service, they told me they couldn’t help because they couldn’t see the order in their syst...
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