I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning.
When I brought it to the store to show them, even the staff seemed surprised by the decision, but said they couldn’t help since returns are processed elsewhere. They checked the garment—it was clean, intact, clearly unused, and still in brand-new condition. Yet someone behind the scenes decided arbitrarily that it had been worn. How can that conclusion even be drawn when the item is visibly pristine?
I feel insulted and scammed. If this is how H&M handles genuine customer concerns, by accusing shoppers of dishonesty without evidence, it’s a disgrace. Is this a joke? Do you even inspect your returns properly?
I demand my return be accepted and refunded immediately. I expect a brand of H&M’s size to respect its customers and not treat them as if they’re trying to cheat the system. This is deeply disappointing and unacceptable.
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...
I returned an item that didn't fit, but they keep sending it back to me. I bought this product directly from their main website, trusting that H&M was a reputable and reliable company, yet they're constantly rejecting my returns with absurd excuses. First, they claimed there was no invoice, even th...
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear. I contacted the store to report this c...
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