DHL

On July 23, 2025, I experienced a serious problem during a delivery in Kagithane, Istanbul, as part of DHL's courier service. The courier insulted and swore at me, physically assaulted me, tore my shirt, and then threatened me by shouting at me on the street. Despite contacting DHL customer service ...

On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...

I’m extremely frustrated with DHL’s lack of communication and accountability. My package was shipped from Germany 15 days ago, and the last tracking update was on May 3. Since then, there has been no movement at all. The package is stuck, and I have no idea where it is or when it will be delivered. ...

DHL Türkiye bought MNG Cargo, but the same problems continue because DHL managers are used to making money while they sleep. A package I want delivered to the Sefaköy branch is handled correctly by all other cargo companies, but DHL Cargo consistently sends it to the Çınaryolu branch instead. I’ve f...

DHL has completely failed to deliver on its promises—and lost our urgent international shipment in the process. Our package, containing valuable documents, was supposed to arrive in Germany on April 30. Instead, it’s been stuck in Istanbul for over 10 days, according to the tracking system, with no ...

My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...

I handed over my shipment to DHL on April 29, expecting fast and reliable delivery. Today is May 2, and the package has still not been delivered. This delay is unacceptable, especially considering that the destination is a well-known, central location: the main branch of a bank in Malta, located on ...

DHL in Turkey is not the same as the DHL we’ve worked with internationally for over 10 years. We've had a similar issue before, resolved it once, and paid the rest without complaint. However, a company like DHL shouldn't make unreasonable claims about laser measurements. Laser tools are supposed to ...

On March 14, 2025, I scheduled a DHL pickup for Monday, March 17, requesting that the courier collect my package directly from my home. I chose home pickup because I have a 2.5-year-old daughter and cannot easily leave the house. I paid a high fee expecting professional service and fast internationa...

I ordered a Samsung TV online, and DHL was supposed to deliver it today. Samsung and their courier service totally wasted my time! Instead of delivering my TV, they lied and sent a ridiculous text message claiming they "couldn't reach me," exactly after 10 PM, conveniently preventing me from contact...

I sent a package through DHL to my daughter studying in Poland on February 24th. Despite being promised a delivery within 1-2 days, it's now been 8 frustrating days, and my daughter still hasn’t received it. We've repeatedly provided all requested documentation to DHL staff in Warsaw (including the ...

I purchased a Samsung dryer on February 17, but it still hasn’t been delivered. Every time I contact DHL, they claim that the roads are closed and tell me to wait for "tomorrow or another day." However, the roads are not closed, and other delivery services are operating as usual. Yesterday, they co...

On January 14, a package was shipped to me from Turkey via DHL, and it has now been 32 days, yet I still haven't received it! How is this even possible? I can’t find a customer service number to call, and there’s no one to assist me. When I try to track it, one person says it went to the U.S., anot...

I keep receiving spam emails claiming to be from DHL and UPS, with the subject line "Suspended Package Delivery." These emails falsely state that my package is being held in customs and that I need to pay a customs fee to release it. They even threaten to cancel the shipment if the payment is not ma...

I'm very frustrated with how DHL handled my latest shipment. I paid €25 for the product, but when it came, DHL said I had to pay customs charges because the shipping cost was included in that amount. This is confusing because when I bought the thing, I was not told that shipping would be included in...

I am beyond frustrated with DHL’s international shipping process after ordering three long-sought books from abebooks.com in the United States. I’ve been waiting since early December, yet there has been no tracking update since December 19, and I have no idea if my package is stuck in customs or mis...

On December 12, I paid ₺5,777 to send a New Year gift to Hungary via DHL. Before accepting the package, the DHL representative inspected each item. Despite waiting for days, the package was never delivered to the recipient. After constant follow-ups, I requested the package to be returned on Decembe...

I have a package sent from Germany via DHL on December 7. The last update was on December 13, and since then, there has been no progress or communication regarding the shipment's whereabouts. When I contacted PTT, they stated that the package must not have arrived in the country yet, as it is not v...

I recently had a deeply frustrating experience with DHL regarding a package I ordered from Japan. The items were low-value disk drives (worth far below €30) that I needed for an old computer. Despite providing all proper documentation and invoices, DHL claimed my package was rejected at customs. I w...

Our shipment with DHL (tracking number: 1045232285) was sent from Hong Kong and arrived in just two days. However, after clearing customs on Monday and requesting a simple address change, the delivery has been inexplicably delayed. It is now Thursday, and our packages are still not delivered. Every...

Entering the recipient's address on the website is a complete hassle. I understand the operational challenges, but after going through so much effort and paying ₺3500, I chose delivery via QR code. The system provided an address that supposedly accepts QR deliveries, but when you get there, they say...