On March 14, 2025, I scheduled a DHL pickup for Monday, March 17, requesting that the courier collect my package directly from my home. I chose home pickup because I have a 2.5-year-old daughter and cannot easily leave the house. I paid a high fee expecting professional service and fast international shipping to Germany.
But instead, the courier called me just two minutes before arrival saying he couldn’t find parking and told me to come outside to hand off the package. I explained I couldn’t leave my child alone. He said he parked near the building entrance and demanded a barcode. I told him the email I received only contained a QR code, not a barcode. Instead of helping, he rudely said, “I’m leaving. Drop it at the Maltepe branch yourself.” Then he drove off.
He also caused a commotion by parking in the wrong spot, which led to an argument with my neighbors. Minutes later, he called me from his personal number. I returned the call within 3 minutes, and he said, “I was going to come back, but you didn’t answer, so I’m leaving.” Even customer service told him to return, and he still refused.
My shipment with delivery number 9752937875 was incorrect, so I informed the courier during delivery that I wanted to return it without accepting the package. The courier assured me that he would personally come to my address the next day to pick it up and told me there was no need to visit the DHL ...
For a long time, I have been regularly sending shipments abroad with DHL, and each time a courier order was created and the packages were picked up directly from our office. On November 13, 2025, I created a courier request in the same way for my shipment with number PRG251113160534. However, about ...
I'm having trouble with the delivery of my international package with DHL Express. My package, which arrived in Türkiye from abroad and cleared customs within two days, was unable to be delivered due to the courier's whims and absurd tactics. The first day, the package was refused delivery with the ...
On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...
On May 13, 2025, I called Sürat Kargo’s Kristal Branch at 09:03, right after it opened, to inform them that I no longer wished to receive my order due to the excessive delay in delivery. I explained that I had already requested a return and asked them not to deliver the package. I also asked if I ne...
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