On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the recipient cannot be reached, the package should be held at the branch for a minimum of 3 business days, and the recipient must be informed during this period.
None of that happened. I received no SMS, call, email, or written notice. There was also no delivery attempt. My address is located in a rural area, and if DHL cannot deliver to such locations, they are obligated to inform customers in advance and offer an alternative pickup location. Failing to do so violates basic principles of consumer rights and transparency.
This isn’t the first time DHL has mishandled my deliveries. They have consistently denied me my right to receive my parcels by prematurely sending them back. I consider this a systematic failure and a direct violation of my rights. I demand an explanation for this unacceptable conduct and request that DHL take immediate corrective action to ensure that similar situations do not occur again.
Unless this issue is resolved promptly, I will proceed with filing official complaints with the appropriate authorities.
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