On June 18, 2025, I returned a pair of trousers I had purchased from Trendyol via DHL Cargo at the Kestel Bursa branch. I did not include any other item in the return package, and the return code was correct — if it hadn’t been, my name wouldn’t have appeared and I would have been notified immediately. Two days later, I received a call stating that the item was being returned to me due to an “incorrect item” issue. I was told that once I received it, I should generate a new return code and send it again. The package arrived two days ago, but instead of the trousers I originally returned (which cost ₺1,300), I received a cheap mesh item. For the past two days, I’ve been trying to reach customer service, but I haven’t received any meaningful response. They only mention that a request has been created and show no effort to resolve the issue. It is clear that DHL staff at the branch mistakenly swapped the barcodes of two parcels by placing them together. There is no other logical explanation. My return barcode was likely placed on the mesh item, and the other customer’s barcode was placed on my parcel. Both DHL Cargo and Trendyol are responsible for this error. I demand that my original package be located and my return processed immediately. If this issue is not resolved, I will not hesitate to file a complaint with the Consumer Rights Authority.
On October 6, 2025, I placed an order on Trendyol (order no: 9805112457) to be delivered to my address. However, the delivery was not completed because the courier did not ring the bell and, despite knowing the door code, did not leave the package at my door. My phone was charging at the time, so I ...
I requested a refund due to the tight fit of the boots purchased by my brother on the Trendyol website. With the refund code provided by Trendyol, I personally delivered the product to the specified courier branch on February 17, 2024. I handed over the product to the lady couriers with the return c...
On August 27, 2025, I ordered a coat hanger through Trendyol for ₺149.99 (Order No: 10462187278, Delivery No: 9702815625), to be delivered to Düzce/Akçakoca. My product remained undelivered for 13 days, and when I contacted customer service, I was told a request had been placed for it. However, on S...
Hello Trendyol, On May 23, 2023, I returned my order due to a sizing issue. Later, I was instructed to resend the item with a different barcode. However, upon opening the package, I found a completely different item inside. When I contacted customer service, they informed me of a cross-shipment and...
I purchased two different products from two sellers (Guess and Pull & Bear) through Trendyol but had to return them after they arrived. When the return was processed, a Trendyol Express employee mistakenly sent the Guess shoes (worth ₺3300) to Pull & Bear and the Pull & Bear overalls (worth ₺1590) t...
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