I recently had a deeply frustrating experience with DHL regarding a package I ordered from Japan. The items were low-value disk drives (worth far below €30) that I needed for an old computer. Despite providing all proper documentation and invoices, DHL claimed my package was rejected at customs. I was told that once a package is rejected, I cannot appeal or resubmit, which seems entirely arbitrary and unfair.
Adding to my frustration, when packages are returned, DHL charges exorbitant fees for international shipping—far more than the discounted rates applied to the original shipment. For this return, I was told I might pay up to 7-8 times the original shipping cost.
I even escalated the issue to CİMER and, after 40 days, received a response—not from customs, but from DHL. This response was a templated reply irrelevant to my specific case. It became clear that DHL itself may be making decisions about package clearance instead of government customs officials.
This mishandling and lack of transparency from DHL make me question their practices and whether this is part of a profit-driven system. I strongly advise against using DHL for international shipments, as their fees and procedures seem designed to exploit customers. I demand a proper explanation, accountability, and compensation for this mishandling.
DHL has completely failed to deliver on its promises—and lost our urgent international shipment in the process. Our package, containing valuable documents, was supposed to arrive in Germany on April 30. Instead, it’s been stuck in Istanbul for over 10 days, according to the tracking system, with no ...
My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...
I am not an importer or exporter. I made a purchase from a well-known website and chose DHL cargo for speedy delivery. My package arrived, and I was notified. They asked for the invoice for the product, which I swiftly provided. However, they stated there was a disparity between the invoice amount a...
DHL delivered 6 clothes to my son in Krakow. I paid 110 euros in shipping for a total of 2.35 kg. I was told it would be delivered within three days at the most. Is there a problem at customs? When I asked, they said there was no problem. I agreed to pay such a large sum on top of that. However, shi...
I'm very frustrated with how DHL handled my latest shipment. I paid €25 for the product, but when it came, DHL said I had to pay customs charges because the shipping cost was included in that amount. This is confusing because when I bought the thing, I was not told that shipping would be included in...
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