DHL Türkiye bought MNG Cargo, but the same problems continue because DHL managers are used to making money while they sleep. A package I want delivered to the Sefaköy branch is handled correctly by all other cargo companies, but DHL Cargo consistently sends it to the Çınaryolu branch instead. I’ve filed complaints multiple times, but nothing has changed. It’s as if customer feedback is completely ignored. This has been happening for 10 years. The Çınaryolu branch is in Halkalı and is 5 km away from the Sefaköy center. As I said, DHL managers are used to earning money without lifting a finger.
Since 28.11.2023, UPS Turkey has been delivering my package regularly for 3 days, but has not delivered it to me.I receive delivery messages every day, but no cargo has arrived. I have a separate complaint against the branch and the distribution manager.There can be no such rudeness. My package, who...
I have never seen such a poorly managed courier company like Sürat Kargo in my life. None of its branches seem to function properly, and deliveries never arrive. The Ankara İncek branch, in particular, is terrible. We’ve had to go there multiple times to pick up our parcels, only to have them search...
On 03.09.2024, my package that arrived at the Denizli Bayramyeri branch didn’t ring the doorbell or call, instead they just called to say, “we came, you weren’t there, you can pick it up from the branch,” without even asking if I was home. It was around 9-10 in the morning, where could I possibly be...
DHL has completely failed to deliver on its promises—and lost our urgent international shipment in the process. Our package, containing valuable documents, was supposed to arrive in Germany on April 30. Instead, it’s been stuck in Istanbul for over 10 days, according to the tracking system, with no ...
On December 27, my supplier in Istanbul shipped my products, but it has been a week, and my package is still sitting at the Sürat Kargo Branch. I waited on hold with the main office for 32 minutes the first time and 42 minutes the second time but couldn’t reach anyone. I then contacted the call cent...
Comments