I'm very frustrated with how DHL handled my latest shipment. I paid €25 for the product, but when it came, DHL said I had to pay customs charges because the shipping cost was included in that amount. This is confusing because when I bought the thing, I was not told that shipping would be included in the price.
DHL has not given clear or correct information, especially about customs fees. Customer service is useless and doesn't clearly explain the rules, which has left me confused and facing unexpected fees.
This lack of openness is not okay. I want a complete explanation and answer because I shouldn’t have to pay extra for something that wasn’t clearly explained to me when I bought it.
My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...
I made an online order on August 11, 2023, with the reference number GE0503**61. I got the product delivered by DHL, but I was surprised when they told me I had to pay an extra ₺800 for customs fees and couldn't receive it. When I called customer service, they told me that because the item is from a...
I’m extremely frustrated with DHL’s lack of communication and accountability. My package was shipped from Germany 15 days ago, and the last tracking update was on May 3. Since then, there has been no movement at all. The package is stuck, and I have no idea where it is or when it will be delivered. ...
For a long time, I have been regularly sending shipments abroad with DHL, and each time a courier order was created and the packages were picked up directly from our office. On November 13, 2025, I created a courier request in the same way for my shipment with number PRG251113160534. However, about ...
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