DHL has completely failed to deliver on its promises—and lost our urgent international shipment in the process. Our package, containing valuable documents, was supposed to arrive in Germany on April 30. Instead, it’s been stuck in Istanbul for over 10 days, according to the tracking system, with no movement or update whatsoever.
We’ve contacted DHL multiple times, but no one has a clue where the package is. They opened a case and vaguely mentioned checking security cameras—yet after all this time, still no answers. To make it worse, a representative casually told us, “Pay the fee and forget it.” That’s insulting.
We paid €85 for DHL’s express service, expecting next-day delivery. Instead, we got delays, silence, and pure incompetence. DHL markets itself as one of the world’s top courier companies, yet their Istanbul team has shown nothing but helplessness.
This is a time-sensitive, high-priority document. I demand that DHL immediately locate and deliver our shipment, or refund us in full and provide accountability for the loss. This level of service is unacceptable.
My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...
I am very frustrated with DHL regarding a shipment sent to me from Germany to Istanbul. Over 10 days ago, my friend sent the package and provided me with a tracking code. However, every time I check the tracking system, it shows vague or no updates about the package’s location. This situation is un...
I’m extremely frustrated with DHL’s lack of communication and accountability. My package was shipped from Germany 15 days ago, and the last tracking update was on May 3. Since then, there has been no movement at all. The package is stuck, and I have no idea where it is or when it will be delivered. ...
I am writing to express my frustration regarding a shipment sent to me from abroad via DHL Express, which contains only books. Despite successfully passing customs control, the shipment has been held in Istanbul for the past 7 days, and there has been no progress in its delivery. The estimated deliv...
I call them DHL daily, but they remain unhelpful and unable to provide any details about my shipment. I was promised that the package would arrive on time, it has been days since it passed "on "time", so it's safe to say that it's LOST!! especially concerned because this package contained a Christ...
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