defacto

I purchased two white shirts from DeFacto in April 2025. Both items were worn and washed under identical conditions. However, one of the shirts developed visible fabric damage under the right arm, extending down toward the sleeve, which eventually turned into a tear. When I went to the store to repo...

We were excited when Trendyol launched its international services, but unfortunately, sellers are sending defective products or items with strange cuts and sizes that don't match the standards. Most of the time, dealing with returns is not feasible. This time, we ordered three DeFacto shorts, which ...

I ordered a puffer jacket from the N11 DeFacto store with order number 202357329834. Initially, my order was confirmed, but the store failed to ship it for 8 days. During this time, I contacted them to ask why the item hadn’t been shipped, and I received the same generic response twice: "Your order...

On January 9, 2025, I ordered a discounted coat from DeFacto through the N11 website with order number 206512329837. The order was completed, and the product cost was charged to my card. However, on January 10, 2025, my order was canceled by the site or seller without any explanation. I was not info...

After making a purchase through DeFacto, the Gift Club points that were credited to my account aren’t showing up as TL during the payment process or even before. I haven’t used these points previously, so I’m unsure why this issue is happening now. I’d like to know how I can resolve this problem, as...

I received a message from DeFacto stating that 4000 gift points (₺400) had been added to my account, with no minimum purchase limit and usable even during sales. However, when I try to apply the points in my cart, they don’t show up, and when I select "use gift points," it says none are available. W...

Hello, I purchased a pair of women’s black pants from DeFacto two weeks ago for ₺600. After wearing them only once and washing them, the color has completely faded and turned white. I bought them trusting the quality, but I’m really disappointed. I’ve always loved shopping at DeFacto, but this color...

I ordered 24 items from DeFacto through Trendyol, and while they all arrived in one large package, 3 pieces were missing. When I reported this to the seller, I received a very unprofessional response, implying that I was lying about the missing items. I followed up again, but neither Trendyol nor De...

I bought a pair of shorts from DeFacto, and after just one wear, the side seams completely unraveled. I was really excited about this purchase, and it’s disappointing that I couldn’t even enjoy wearing it. I’ve trusted DeFacto for my entire wardrobe this season, but this experience has been frustrat...

I placed an order on DeFacto’s app on October 5, 2024, intending to send it as a gift, but it’s now October 11, and there’s still no sign of my delivery. I missed the occasion entirely due to this delay. When I called DeFacto, they shifted the blame to the shipping company, who informed me the packa...

I purchased two identical t-shirts from DeFacto in June, and to my disappointment, both have started showing serious signs of wear, including holes and fabric thinning. I barely made it through the summer before these shirts became unwearable. This experience has left me both surprised and frustrat...

Dear N11 Authorities, On 27.08.2024, I discovered that my N11 account had been hacked without my permission. Two unauthorized purchases were made using my Masterpass card linked to my account under order number 209712377638. I immediately contacted your customer service and reported the situation. ...

I purchased a pair of men's pants (model code T6317AZNV86) from the DeFacto store at Forum Kayseri on April 8, 2024, with invoice number ızv2024000005091. After wearing them for less than 10 days, I noticed significant pilling and fraying around the pockets, knees, and inner thighs—areas that experi...

On Monday, July 1st, I ordered 2 boxes of BigJoy protein powder from DeFacto Fit, and they arrived today. I was planning to hit the gym in the evening, so I opened the powder for the first time to have a drink beforehand. As soon as I opened the lid, it exploded all over me and inside my car. They m...