Abdullah is very satisfied with the result
Resolved
DeFacto Refunded My Order as Gift Points Instead of Returning Money to My Card
Abdullah
April 14, 2025 12:01 pm
4"I'm still waiting"
DeFacto Gift Points Not Usable Despite Receiving 4000 Points Notification
Nurhan
October 14, 2024 3:35 pm
7
I received a message from DeFacto stating that 4000 gift points (₺400) had been added to my account, with no minimum purchase limit and usable even during sales. However, when I try to apply the points in my cart, they don’t show up, and when I select "use gift points," it says none are available. Why send a notification for gift points if they can’t be used? I’m frustrated by this misleading information and would like a solution to use the points as promised.
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