I placed an order with DeFacto on 05.03.2025 with order number 47789867, totaling ₺21,099. DeFacto gave me 464,197 gift points, which equals ₺4,641. On the same day, I used those points to place another order, number 47790230. After receiving the items, I returned both orders. However, only ₺16,458 was refunded to my credit card. I contacted customer service, but they told me that the gift points could not be converted back to cash. The ₺4,641 was reloaded to my DeFacto account as gift points, which can only be used for purchases through DeFacto and are otherwise useless. I was never informed during the purchase or return process that the refund would be made in points rather than cash. I am requesting that these gift points be deleted and that the equivalent amount be refunded to my credit card instead.
I received a message from DeFacto stating that 4000 gift points (₺400) had been added to my account, with no minimum purchase limit and usable even during sales. However, when I try to apply the points in my cart, they don’t show up, and when I select "use gift points," it says none are available. W...
Hello, I returned a product I purchased from www.amazon.com.tr through the app and approved the refund amount of ₺1,499 to be added as a gift card balance. Today, when I attempted to shop, I discovered that the gift card balance can only be used for products sold by Amazon and cannot be applied to i...
On September 12, 2025, I placed an order from Cold Stone through Yemeksepeti (Order No: vX - qv). Although I ordered sugar-free ice cream, a different ice cream was delivered. We stated that we wanted to cancel the order without receiving it, but we were told we had to make the payment first and cou...
On February 20, 2025, around 18:30-19:00, I logged into my Amazon.com.tr account from my mobile phone to purchase three OMO Active Fresh Color Liquid Detergents. After adding the products to my cart and proceeding to payment, I noticed the message "Don't forget your ₺100 points" and checked the box ...
With my İş Bank credit card and debit card, I earned ₺726 in points after making significant purchases, but for over a month I haven’t been able to use these points anywhere. I tried at supermarkets, gas stations, and other places, yet the points are not accepted during payments. My customer number ...
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