I would like to file a formal complaint regarding an incident that took place on April 11, 2026, at approximately 11:00 ...a.m. at your DeFacto store in Antalya Airport. During my visit, I was assisted by a sales associate who was speaking Russian. From the beginning of our interaction, her tone was no
While DeFacto’s clothing is more or less acceptable, the quality of their shoes is extremely poor. The sneakers I purcha...sed felt like pieces of rubber roughly glued together, as if they were assembled carelessly. From the very beginning, they had a strong chemical glue odor, and it was not a normal
"Thank you"
I purchased two white shirts from DeFacto in April 2025. Both items were worn and washed under identical conditions. How...ever, one of the shirts developed visible fabric damage under the right arm, extending down toward the sleeve, which eventually turned into a tear. When I went to the store to repo
"There should be no problem returning products purchased from stores where DeFacto is the seller, such as Trendyol, HB, N11, Amazon, and Epttavm, to the physical store. They helped me."
I made purchases from the DeFacto store on the websites Hepsiburada.com and... Trendyol.com. Since some items didn’t fit, I went to the DeFacto store in
I was surprised to find that someone had placed an order using my account a...nd my reward points, sending it to their own address and phone number. I ha
"I'm still waiting"
I placed an order with DeFacto on 05.03.2025 with order number 47789867, to...taling ₺21,099. DeFacto gave me 464,197 gift points, which equals ₺4,641. O
"Even though it was difficult, they helped. I thank the employees who responded to me from the complaint desk."
On January 9, 2025, I ordered a discounted coat from DeFacto through the N11 website with order number 206512329837. The... order was completed, and the product cost was charged to my card. However, on January 10, 2025, my order was canceled by the site or seller without any explanation. I was not info
"Hello, I have not yet received the new coat. I still have the defective coat and am waiting for the new product. I hope I can get a flawless coat soon."
"They tried to resolve the issue by calling. Thank you."
I tried to shop on DeFacto's website, but despite several attempts througho...ut the day, I kept encountering an error at the final payment step. I repor
"Thank you, DeFacto"
I just bought six things from the DeFacto store in Taksim. I was persuaded ...to have the things shipped to me instead at checkout, with the promise of a
I purchased a pair of men's pants (model code T6317AZNV86) from the DeFacto store at Forum Kayseri on April 8, 2024, wit...h invoice number ızv2024000005091. After wearing them for less than 10 days, I noticed significant pilling and fraying around the pockets, knees, and inner thighs—areas that experi
On Monday, July 1st, I ordered 2 boxes of BigJoy protein powder from DeFacto Fit, and they arrived today. I was planning... to hit the gym in the evening, so I opened the powder for the first time to have a drink beforehand. As soon as I opened the lid, it exploded all over me and inside my car. They m
Three days ago, I bought numerous products from DeFacto on the N11 marketplace at a discount. This morning, I realized t...hat seven of my products had been canceled without my permission, and a return request had been submitted. When I contacted N11 customer support, they informed me that the store re
I received a 400 TL discount on a 1500 TL purchase of children's products through DeFacto and Bonus. It was stated in th...e descriptions that it could be used both in-store and online. The cashiers at the Izmit outlet store, however, were unable to apply it that day and later claimed it was only valid
