On September 28, 2025, I made a purchase totaling 3,084.39 TL with invoice number mv22025000029082 using my credit card at the Izmir Mavibahçe Baby Mall store. On that day, there was a campaign offering a muslin cover gift for September 28 purchases. However, at the checkout, I was told that since m...
On September 5, 2025, I ordered a Baby Mall Mochi wearable breast pump through Trendyol. The product was delivered earlier, but due to the return process, it did not reach me again until September 12, 2025. On September 8, 2025, I contacted Trendyol customer service and requested a return, but my re...
On August 21, I purchased a Wee Baby 4-in-1 Bottle Warmer through the Baby Mall website, order number 8765007034630. As soon as the product arrived, I experienced an issue with the milk heating function. The device can only heat milk once, and then I have to wait hours before being able to use it ag...
On September 21, I ordered a Pierre Cardin Plume baby carrier from the Baby Mall website (Order No: 9997PM5F2R). Even after 4 business days, my order has still not been shipped. When I contacted customer service, I was repeatedly told that the order would be shipped soon, but no progress has been m...
On September 16, I placed an order through Baby Mall for newborn diapers and a Lansinoh breast pump (Order No: 7262wamumc). Even after 8 days, my order has still not been shipped. During this time, I called customer service every day, and each time I was told, “It will be shipped,” but no progress...
I purchased a Pierre Cardin highchair from the Baby Mall store in Eskişehir. We picked up the product directly from the store, but when we opened the box at home, the chair was broken. We returned it to the store, and the chair was sent to us again by cargo. However, this time too, it arrived broken...
In October, I purchased a Craft Viva stroller from the Baby Mall store in Bursa Nilüfer and paid by credit card. Even after about 1.5 months, my product has still not been delivered. Yesterday, the store called me and informed me that the stroller had arrived and that I could pick it up. However, I ...
I purchased a Peg Perego Primo Viaggio SL car seat – stroller model from the Baby Mall store in Istanbul. About a year after I started using the product, all of the padding on the seat deteriorated and turned into dust. My child is now 3 years old, and this issue appeared only one year into using th...
I purchased a children’s play mat from the Baby Mall online store, but the sound system does not work. When I contacted customer service, I was told that the 14-day return period had expired. I then requested an exchange, but they informed me that they do not offer such a service. I am very disappo...
I placed an order with Baby Mall, but they sent me someone else’s order, and my order was mistakenly delivered to a different person. I returned the incorrect order and requested a refund, but it has been a month, and I still haven’t received my money back. They keep telling me they are waiting for ...
I recently purchased a baby walker from Baby Mall, and upon receiving it yesterday, I discovered that the tip was broken. To avoid the hassle of returning it, I decided to use it. Today, I noticed they also sent the walker without the play tray. After reaching out to their call center, they assured ...
On Hepsiburada, I bought a stroller from a vendor at the Baby Mall; it's a Kraft brand. The wheel fell off while I was driving with my two-month-old baby. When I called the store, they gave me Hepsiburada's number instead. According to Hepsiburada, the guarantee was nonexistent. That my child's safe...
For our overseas trip with my daughter, I ordered the Duux Siena Baston model stroller from the Baby Mall website on August 8th. Two days later, the product was delivered to my mother's house in Ankara. Our flight was scheduled for August 13th, and I hadn't seen the stroller yet. When I tried to use...
I bought item number 7751BCX53P from www.babymall.com.tr on July 11, 2023. At the time I bought it, it cost 3,590.00 TL. But on July 13, 2023, at 9:32 a.m., my order was canceled because there wasn't enough stock. To my surprise, the same product in the same color and brand showed up on their websit...
With the order number 12218ERM4N, I ordered a baby bathtub and a baby hat from the Babymall website, which is included in the campaign. However, the defective product that reached me came in a broken wall hanging place and also in a torn state in the box of the product in deformed dirt rust. I creat...
I bought a scooter from the website of Baby Mall; however, before my son could ride it even 10 times, the wheels broke apart. When I called Baby Mall, the customer service representative transferred my call to the supplier, Furkan Oyuncak. Surprisingly, Furkan Oyuncak did not provide an exchange or ...
I purchased item number 18374KS1HU from the Baby Mall website. However, the product never reached me. The courier says they don't have any package for me, while Baby Mall customer service claims it's still in the distribution process, and the app shows that the product is being packaged. We have bee...
my order with the number 89117KNY9L has been stuck since May 9th and there's no sign of it being shipped, it's about to be the great mystery of all times... they keep saying it's coming but they're not telling us anything about when it'll be ready. It's super important that my product gets sent out ...
I placed an order on February 11, but the products didn't come until several days later, even though I had already paid for them. When I talked to their customer service representative, they didn't seem to understand what was going on and didn't seem to be in a hurry to fix the problem. I don't thin...
As opposed to the white boots with a front zipper that I had ordered, I was sent a pair of purple boots with a side zipper and some sort of staining on them. I contacted support right away, but after a week, nothing has changed. It's frustrating because I asked for the right boots to be sent to me, ...
On the 4th of February, 2023, I placed an order with Baybmall. My order was supposed to be shipped no later than February 7, but it has been almost two weeks, and there has been neither a shipment nor any response from a customer service representative. I was told that my order would be shipped no l...