I purchased a pair of men's pants (model code T6317AZNV86) from the DeFacto store at Forum Kayseri on April 8, 2024, with invoice number ızv2024000005091. After wearing them for less than 10 days, I noticed significant pilling and fraying around the pockets, knees, and inner thighs—areas that experience a lot of contact.
When I reached out to the store for guidance on how to proceed, they asked whether I had washed the pants and at what temperature. I informed them that I had washed them once at 45 degrees. Instead of assisting me, they implied that the product's condition was my fault for not following care instructions.
I paid ₺700 for these pants and only got to wear them for a short time. If they can’t withstand normal use for even 10 days without showing wear, then it’s a clear product defect. I shouldn't be treated as if I'm lying about my usage. I expect a straightforward resolution and not to be sent on a wild goose chase.
I have a recording of the conversation with the store, and I expect the authorities to listen and investigate this matter. I urge DeFacto not to tarnish their brand reputation over a defective product.
Hello, I purchased a pair of women’s black pants from DeFacto two weeks ago for ₺600. After wearing them only once and washing them, the color has completely faded and turned white. I bought them trusting the quality, but I’m really disappointed. I’ve always loved shopping at DeFacto, but this color...
On September 18, 2025, I purchased a pair of pants (product code: 111190336 / incoming code) from the Lufian Malatya Park Meydan Mall store. I wore the product only once and for a very short time, but during the first use, it immediately lost its shape at the knees and faded in color. I reported th...
The trousers we purchased from www.defacto.com.tr lost their shape after being worn only 2-3 times. After we informed DeFacto's call center about the issue, they advised us to bring the product to the store. After letting them know that there was no store in Erzincan, they asked for a picture of the...
On September 24, I purchased pants from Zara’s online store (item code: 1733/671, order no: 5433*****58). The order was delivered to me on September 25. Without ever wearing the item, I washed the pants at 30 degrees on a short 15-minute cycle. However, after this wash, the hems and pocket areas dev...
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