Hello, I purchased a pair of women’s black pants from DeFacto two weeks ago for ₺600. After wearing them only once and washing them, the color has completely faded and turned white. I bought them trusting the quality, but I’m really disappointed. I’ve always loved shopping at DeFacto, but this color fading issue is unacceptable. It feels like my money was wasted. I kindly request a response and a solution, whether it's a refund or replacement.
I purchased a pair of men's pants (model code T6317AZNV86) from the DeFacto store at Forum Kayseri on April 8, 2024, with invoice number ızv2024000005091. After wearing them for less than 10 days, I noticed significant pilling and fraying around the pockets, knees, and inner thighs—areas that experi...
I bought a pair of shorts from DeFacto, and after just one wear, the side seams completely unraveled. I was really excited about this purchase, and it’s disappointing that I couldn’t even enjoy wearing it. I’ve trusted DeFacto for my entire wardrobe this season, but this experience has been frustrat...
Pierre Cardin sold me two pairs of pants. Unfortunately, both pairs' colors faded after the first wash. I returned them, but they were denied due to user error. I wore each pair only once and washed them according to the care instructions. When I contacted them, they insisted it was my fault. It's p...
I purchased a pair of New Balance 9060 in black, and despite never washing or cleaning them, the color started fading significantly. I sent the shoes in for inspection, expecting a fair resolution, but to my surprise, the request was denied without any proper justification. I have taken great care ...
Hello, I purchased a pair of black Lee Cooper pants from the store on June 5, 2024, but after just two washes, noticeable fading and white marks appeared along the seams, especially around the waistband. I washed the pants according to the care instructions, so this shouldn’t have happened. For the ...
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