I ordered 24 items from DeFacto through Trendyol, and while they all arrived in one large package, 3 pieces were missing. When I reported this to the seller, I received a very unprofessional response, implying that I was lying about the missing items. I followed up again, but neither Trendyol nor DeFacto has shown any interest in resolving the issue. This kind of treatment is extremely disappointing, and I expect immediate attention and resolution. I simply want the missing items or a refund for what I didn't receive.
We were excited when Trendyol launched its international services, but unfortunately, sellers are sending defective products or items with strange cuts and sizes that don't match the standards. Most of the time, dealing with returns is not feasible. This time, we ordered three DeFacto shorts, which ...
On October 24, I purchased a product for through Trendyol and am experiencing a serious issue with its delivery. My shipment with tracking number 253464196194 does not appear to have been handed over to the courier company. When I contacted the courier, they informed me that the product had never re...
In July, I purchased 4 pairs of Hummel shoes from Trendyol during a sale. I paid for the full amount. On August 2nd, the shipment arrived, but when I opened the package, I found that only 2 pairs were included instead of the 4 I ordered. I immediately reported the missing items to Trendyol's custome...
I placed an order for a pack of 2 (120 servings) coffee from Trendyol, buying 5 sets in total, which means I was expecting to receive 10 packs (600 servings overall). Unfortunately, I received just one pack (60 servings). That's nine packs missing—what an astonishing error. Trendyol asserts they’ve ...
I purchased an item from the Power Tools seller on the Trendyol app. Unfortunately, the item I received was not complete. I contacted Trendyol for help, but the seller insisted that the product was shipped in its entirety. After reaching out to Trendyol's shipping service, they confirmed that only a...
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