I ordered a puffer jacket from the N11 DeFacto store with order number 202357329834. Initially, my order was confirmed, but the store failed to ship it for 8 days. During this time, I contacted them to ask why the item hadn’t been shipped, and I received the same generic response twice:
"Your order is in the preparation stage due to a system issue. It will be shipped as soon as possible, and you will be notified. Delivery will occur within the estimated timeframe, depending on workload or road conditions."
After this prolonged wait, the store canceled my order and initiated a refund process without further explanation. It feels like a deliberate tactic—attracting customers with promotions only to cancel orders later. This is disrespectful and unacceptable. I demand an explanation and a solution for this issue. Stop wasting customers' time with false promises!
Back on March 22nd, 2024, I made a purchase on N11 for a waterproof jacket. It cost me ₺284.99, but luckily I had a discount coupon to use. The price was originally ₺650. After my order was confirmed and already in the "preparing" stage, I received a notification on March 26th, 2024, at 3:23 PM, sta...
I placed an order numbered 205165954837 from the seller named "Profirsat" on 12.12.2024 from the N11 application. The transaction was approved the same day. The next day, the seller almost tripled the price of the product I purchased. When the order shipping time was up, an automatic message came fr...
I'm having a really tough time with the LCD product I bought from N11. The order number is 202259338436. The item arrived in a defective condition, but even though I followed the return procedure and sent it back, the process for getting a refund has been delayed. Even after trying to reach out to c...
The order number 209852339433, placed on February 28, 2024, from N11.com, still hasn't been shipped. We've reached out to the seller through the "Ask a Question" section, but haven't received any response. Despite contacting N11 customer relations 5-6 times, we've been repeatedly assured that the ma...
I used N11 to place an order on October 4, 2024. The order number was 203696614931. Even though I hadn't received the package, I got an email telling ...
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