I purchased two identical t-shirts from DeFacto in June, and to my disappointment, both have started showing serious signs of wear, including holes and fabric thinning. I barely made it through the summer before these shirts became unwearable.
This experience has left me both surprised and frustrated, especially since DeFacto has always been my go-to store for reliable clothing. I expect much better quality from a brand I trust, and it’s disappointing to see these items fall apart so quickly. I am requesting a solution, whether it’s a replacement or another way to address this issue, as it’s unacceptable for new clothes to deteriorate so fast.
I bought a pair of shorts from DeFacto, and after just one wear, the side seams completely unraveled. I was really excited about this purchase, and it’s disappointing that I couldn’t even enjoy wearing it. I’ve trusted DeFacto for my entire wardrobe this season, but this experience has been frustrat...
I purchased two white shirts from DeFacto in April 2025. Both items were worn and washed under identical conditions. However, one of the shirts developed visible fabric damage under the right arm, extending down toward the sleeve, which eventually turned into a tear. When I went to the store to repo...
Hello, I purchased a pair of women’s black pants from DeFacto two weeks ago for ₺600. After wearing them only once and washing them, the color has completely faded and turned white. I bought them trusting the quality, but I’m really disappointed. I’ve always loved shopping at DeFacto, but this color...
I recently purchased a ₺660 loose fit light brown t-shirt from an H&M store, and to my shock, when I got home, I noticed holes near the hem and what appeared to be sweat stains on the fabric. I took it to another H&M store to exchange it and got the same shirt in a different size. However, I was tol...
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