I placed an order on DeFacto’s app on October 5, 2024, intending to send it as a gift, but it’s now October 11, and there’s still no sign of my delivery. I missed the occasion entirely due to this delay. When I called DeFacto, they shifted the blame to the shipping company, who informed me the package is sitting at the delivery branch, yet still couldn’t be sent out. They promised a delivery window of October 6-8, which clearly wasn’t met. The delivery hub is in Sarıyer, and I’m in Beşiktaş – just 15 minutes away, yet I’ve been waiting for days.
To make matters worse, DeFacto’s tracking system is non-functional, leaving me without any reliable updates. Today, I was told, “We’ll try to deliver it,” but the day is nearly over, and no delivery has arrived. This is my second bad experience with Kargoist through DeFacto, and after this ordeal, I’m done with them.
Sürat Cargo has failed to deliver my package as expected. Although the package showed as delivered on November 12, 2024, it appeared in the distribution branch at 9:17 on November 11, 2024, in the app of the company from which I purchased it. I tried calling the branch throughout the day to confirm ...
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
My package was supposed to arrive on November 14, 2024, but it hasn't shown up yet. I’ve tried contacting Sürat Kargo’s customer service a bunch of times, but they hardly ever respond. When they do respond, it’s usually just empty promises like "we're looking into it," without any real solutions. Th...
I've been stuck in a really annoying situation with Sürat Cargo for more than a week now. My two products reached the Batıkent micro branch, their designated delivery spot, on September 13, 2024, but they have still not been delivered. I reached out to their customer service twice about the issue, a...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
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