5
Mert is very satisfied with the result
Resolved

Refund Delay from DeFacto After Returning Product, No Response from Store

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October 15, 2024 3:26 pm
9
Mert's Thank You Message
“They helped immediately. Thank you, DeFacto.”

I returned a product to DeFacto the day after purchasing it, and the cashier assured me that the refund would be processed within 2 business days. It’s now been 3 days, and I still haven’t seen the money back on my card. I’ve called the store 5 times, but no one answers. It feels like they’re intentionally ignoring my calls. Can someone in charge please assist with this? I just want my refund processed as promised.

Mert
Mert
October 21, 2024 12:21 pm

The complaint process is over, thank you.

Mert
Mert
November 01, 2024 9:21 pm

They helped immediately. Thank you, DeFacto.

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