On November 7, 2025, an amount of $9 was withdrawn from my Kuveyt Türk mobile account under the name of the CapCut app, without my knowledge or authorization. I have never downloaded the CapCut app, nor have I made any purchase or started any subscription. This transaction occurred completely withou...
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On November 7, 2025, the free trial period of the CapCut app on the App Store ended without my knowledge, and on November 8, 2025, at 05:59 a.m., $23 ...
On August 20, 2025, I purchased a CapCut mobile app membership for ₺999.99 through my Apple account. However, more than two months have passed, and the subscription has never been activated on my account. I still cannot access any premium features, and the app shows no warning or confirmation messag...
On October 22, 2025, at 9:10 AM, ₺999 was withdrawn from my account without my authorization through the CapCut mobile app via the Apple App Store. I did not approve this transaction, nor did I make any request to purchase a CapCut Pro membership. This is the first time I’ve experienced such an inc...
On October 22, 2025, a ₺999 charge for a CapCut Standard Package subscription was added to my Türk Telekom mobile bill without my consent. I did not approve or authorize this purchase. As soon as I noticed the charge, I immediately canceled the subscription through the CapCut app, but the payment w...
For the past week, my CapCut mobile app account has been automatically upgraded to a Pro subscription without my approval or consent. So far, no payment has been charged, but the fact that this subscription was activated without my authorization is deeply concerning. I have not yet contacted CapCut...
I started using the CapCut app with a 7-day free trial through Google Play. Before the trial period ended, I deleted my account, logged out, and uninstalled the app from my Android device (Redmi Note 10s). Despite taking all these steps, ₺123 was charged from my bank card on October 18. When I chec...
On October 4, I accidentally purchased an annual subscription worth ₺700 in the CapCut app on my Realme 11 (Android) device. The purchase happened completely unintentionally, and I have never used the subscription. After the transaction, I wasn’t sure how to contact CapCut or Google Play, so I could...
In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features i...
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
On October 6, 2025, a ₺999.90 mobile payment was charged to my account without my consent through the CapCut app on my iPhone 14 Pro Max, via the Apple Store. I noticed that there is an active CapCut subscription listed under my Apple account, but I never activated it. When I tried to cancel the sub...
On October 6, a ₺200 charge appeared on my mobile bill under the CapCut app through Google Play. However, I did not authorize or initiate this purchase. The same issue happened before, and at that time, the fee was refunded. Unfortunately, the problem has occurred again today. My phone bill only co...
On October 6, 2025, I confirmed the start of a free trial on the CapCut app via the iOS platform. Although I only approved the free trial, a charge of ₺999.99 was withdrawn from my account after the trial period ended. I had canceled my subscription before the trial expired, yet the fee was still ch...
On October 6, 2025, I activated the free trial of the CapCut app on the iOS platform. I only agreed to start the free trial; however, after the trial period ended, ₺999.99 was charged to my account. I had canceled my subscription before the trial period expired, yet the payment was still processed, ...
On October 3, a CapCut Pro account was activated on my iOS device without my consent or authorization. My card is not linked to my phone, so I haven’t seen any payment yet, but I noticed today that the Pro features are active on my CapCut app. This activation appears to have occurred yesterday, even...
I signed up for the CapCut Pro subscription on the App Store to use the one-week free trial. Unfortunately, I forgot to cancel it before the trial ended, and just about 24 minutes ago, my bank card was automatically charged 1,000 TL. As soon as I noticed, I immediately canceled my subscription. Thi...
On September 2, 2025, I purchased the paid version of CapCut on my iPhone and was charged 999.99 TL, processed through Paycell and added to my Turkcell bill. Despite using the latest version of the app, the CapCut watermark still appears on all of my videos. This issue is extremely frustrating, esp...
Capcut, I am in trouble. The account I used to do my free trial was mine but the card details I used was not mine and you have deducted my friend's money. Please can I get a refund? I don't have any money to pay her now as the amount I have, I am using to treat my sick self. Please look into this. T...
I use the CapCut app on my Xiaomi 13 Ultra phone. On October 1, 2025, an amount of 999.99 TL was charged from my account through Google Play, even though I do not have any active subscription. It seems that I unintentionally approved the purchase, but I canceled the subscription immediately afterwar...
On October 1, 2025, at 17:22, an amount of 999.99₺ was withdrawn from my account via the CapCut Android app without my permission or approval. This was a one-time charge and did not occur under any active subscription. The Google account linked to this transaction is: m********@gmail.com**. I did n...
On September 29, 2025, at 05:54, an amount of 999₺ was withdrawn from my account through the CapCut app installed on my Samsung Galaxy A54 smartphone. I did not authorize or approve any purchase, nor did I subscribe to CapCut Pro membership. The payment was taken from my Yapı Kredi bank account, an...
On the CapCut web application, we have been unable to use it on our Apple Mac Pro computer for about 1 month. During the video editing process, as soon as the application starts loading, a terminal error occurs on our computer, the Wi-Fi shuts down, the internet connection is cut off, and then the e...
On September 20, 2025, a yearly charge of ₺999 was withdrawn from my Ziraat Bank card through the CapCut app without my knowledge or consent. I use a Redmi 10 Android phone, and I never started any subscription in CapCut using my email address (s***********@gmail.com). This is the first time such a ...
