CapCut

I use the CapCut app on my Xiaomi 13 Ultra phone. On October 1, 2025, an amount of 999.99 TL was charged from my account through Google Play, even though I do not have any active subscription. It seems that I unintentionally approved the purchase, but I canceled the subscription immediately afterwar...

On October 1, 2025, at 17:22, an amount of 999.99₺ was withdrawn from my account via the CapCut Android app without my permission or approval. This was a one-time charge and did not occur under any active subscription. The Google account linked to this transaction is: m********@gmail.com**. I did n...

On September 29, 2025, at 05:54, an amount of 999₺ was withdrawn from my account through the CapCut app installed on my Samsung Galaxy A54 smartphone. I did not authorize or approve any purchase, nor did I subscribe to CapCut Pro membership. The payment was taken from my Yapı Kredi bank account, an...

On the CapCut web application, we have been unable to use it on our Apple Mac Pro computer for about 1 month. During the video editing process, as soon as the application starts loading, a terminal error occurs on our computer, the Wi-Fi shuts down, the internet connection is cut off, and then the e...

On September 20, 2025, a yearly charge of ₺999 was withdrawn from my Ziraat Bank card through the CapCut app without my knowledge or consent. I use a Redmi 10 Android phone, and I never started any subscription in CapCut using my email address (s***********@gmail.com). This is the first time such a ...

Hello, I've been exchanging emails with CapCut support for over a month. I have one account where I was paying €11.99/month for Pro. One day, I tried exporting a video but couldn’t. The payment hadn’t gone through, even though it's usually automatic and I had money in my account. I tried to pay the ...

I've been using the Redmi 12 for a while now, and for the past month, I’ve been facing a persistent issue with the CapCut app. Every time I try to edit a video, especially when adding audio, I get the same frustrating message: “Transferring your videos. You are using standard features.” This messag...

While editing a video on CapCut, I was prompted to make a purchase to access certain features. I went ahead and paid, and the charge was immediately reflected in my mobile bill. However, despite completing the payment, the app still keeps asking me to subscribe again—as if I never paid in the first ...

Hi everyone. I’m based in Turkey, and when I checked the CapCut subscription pricing, it clearly displayed ₺2,299 — which is approximately $56. However, I was charged $179.99, which is extremely disappointing and completely unexpected. I’ve attached screenshots showing both the displayed price and t...

I manually renewed my CapCut Pro subscription on my mobile one night, but the next morning, I was charged a second time for the same subscription. Now, my subscription shows active for the next two months, but I did not authorize or want to be charged twice. I specifically request a refund for the ...

I thought I purchased the CapCut Pro subscription, which costs ₺399, but instead, I accidentally bought the Template subscription for ₺200. This was not my intention, and I want to cancel the Template subscription and get a refund for the ₺200 I paid. After receiving the refund, I plan to purchase ...

I purchased CapCut Pro yesterday, but today the app started freezing, so I restarted my device. After restarting, I logged back into my account and saw that my Pro access was gone. Why did this happen? I’m crying—I can’t live without my CapCut Pro access. Please resolve this as soon as possible.

I bought a one-year CapCut Pro subscription for ₺2,999, but my membership disappeared in less than a month without any explanation. I reported this issue to CapCut, but their response was useless, and they stopped replying to my follow-up emails. Because of my work, I purchased another one-month Pro...

While working on my edit in CapCut, the application is erroneously indicating that I've used a Pro feature, even though I haven't. This prevents me from saving my edited video. I have meticulously checked every single section of my edit and can confirm that I didn't even access the effects section d...

I purchased a CapCut subscription but was not satisfied with the service, so I submitted a refund request shortly after my purchase. My refund request was approved, and I expected the charge to be reversed promptly. However, despite this approval, the subscription fee was still deducted from my car...

I purchased an annual subscription for CapCut, paying ₺2.999, but I am not satisfied with the service and want to cancel my membership. Unfortunately, there is no customer support number or contact information where I can speak to a representative to explain my problem and request a cancellation. I...

I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...

Hello, I have been a CapCut user for a long time, but currently, I am unable to log into my account under any circumstances. No matter how many times I try, the system prevents me from accessing my account, leaving me unable to use the service I subscribed to. This situation is highly frustrating a...

I recently noticed that a Premium trial was accidentally started on the CapCut app without my authorization. Upon receiving a notification about the subscription, I immediately canceled the membership to prevent any charges. Despite this, ₺199,99 was withdrawn from my bank account. I tried to reach...

I’ve been using CapCut for the past four months completely free—no subscription, no limitations. During that time, I was able to edit and export my videos without any issues. Everything worked perfectly, and there was never any mention of restrictions. Suddenly, the export feature started showing a...

Yesterday, I paid ₺299 for a one-month CapCut Premium subscription expecting to remove the watermark from my videos. However, the logo was still there. Thinking the first transaction failed, I paid again today using my card—another ₺299, totaling ₺598 for a service that hasn’t worked at all. Despite...

About a month ago, I purchased a one-month subscription to CapCut to edit a video. I used it once, completed my project, and then did not touch the app again. Last night, I was shocked to see CapCut auto-renewed another month without my permission. I immediately contacted their support team via emai...