I am using Sugo on an iPhone, and on 1 December 2025, I suddenly received a notification that I am “banned from this device” and can no longer access my account. Each time I try to log in, I see a message that I cannot access the app because my device is banned. Since I cannot even enter the applica...
I was banned from the Sugo platform on 15/02/2026, in Varginha, under the allegation of “pornographic content”. However, the application itself does not allow the sending of pornographic content or even pornographic words, which makes this justification incoherent in relation to the rules of the pla...
I made a withdrawal on the Sugo application to my DANA e-wallet on 14 February 2026 with an amount of Rp51.000, but until today, the funds have still not been credited to my DANA balance. In the Sugo app, this transaction is recorded with the ID 2022507556814831616, yet there is no trace of the mone...
I installed the SUGO app on my Android phone through the Google Play Store, but immediately after installation, my account functions were restricted. Since then, I have been unable to send messages or post moments, as the app indicates that these features are restricted. I contacted in-app support a...
My account named L**** on the Sugo mobile app was banned today, February 8, with the reason stated as “due to suspicious activities and violations.” That was the only explanation shown in the notification. However, I do not believe I committed any violation. In fact, I noticed exclamation marks appe...
I started using the Sugo app by logging in with my Google account. I downloaded the app simply out of boredom, to meet new people and chat. However, a short while ago, my ability to send messages was restricted without any warning or valid reason. I now receive a notice saying “these actions are res...
I have been unable to log into the Sugo app on my Samsung S23 FE device for the past 3–4 months. When I try to create or access an account using the phone number 0555 096 7679, I consistently receive the error message: “Current device is abnormal and cannot be registered.” I have tried multiple time...
I work as a chat streamer on the Sugo platform. I am also a nurse, and at times when I stream from home, a baby’s crying can be heard in the background. In a recent stream, there were also a few brief moments where a swaddled baby could be seen from a distance. Other streamers recorded those moments...
About a week ago, I suddenly lost access to my Google account. When I tried to log in, I saw a message stating, “Your account has been removed and banned due to suspected violation of the Terms of Service and policies.” Despite not committing any violation, my account was closed without any prior wa...
Yesterday, while attempting to withdraw money through Sugo, the system displayed an incorrect transaction. During this process, 60 AZN was charged from the card linked to Sugo through my Google account. This charge occurred differently from the transaction I was trying to complete, and I am currentl...
On January 23, 2026, my Sugo account was locked without any specific or clear justification, and I have been unable to access it since that date. The account was closed with a message indicating I had been “banned,” and I am currently unable to continue using the service. On a chat-based platform, ...
I am a long-time Sugo Chat user on Android, but recently I have been completely unable to access the platform. Whenever I try to log in to my Sugo profile using any of my credentials or login methods, I receive the same error message: “[email protected].” This issue occurs on both of my dev...
I have been using the Sugo live chat service with the username ID 47663614, but my account has been blocked for approximately one week, and I am no longer able to use the chat features. I did not receive any clear warning or understandable explanation regarding the reason for this block, and I only ...
My Sugo account, with ID 193088240, was suddenly suspended on January 20, 2026, at approximately 8:04 PM. I only received an in-app notification about the suspension and was not given any clear reason or prior warning. Before the suspension, I had submitted a withdrawal request for 200,000 diamonds...
On January 19, 2026, at 2:02 PM, I received a Sugo verification code via WhatsApp, even though I have never installed the Sugo app, created a Sugo account, or registered using my phone number. This clearly indicates that someone else is using, or attempting to use, my Turkcell phone number from Turk...
My Sugo account (ID: 46237882) has been permanently banned for reasons such as allegedly continuously providing false evidence to report others and insulting official staff. However, even the customer service does not know the exact reason for the ban, and my ID has been banned without any proof. I ...
As of today, the device I use to access the Sugo app has been blocked with a warning stating that my “current device has been banned due to suspicious activities and violations.” I encountered this warning while using the app normally, during a voice/video conversation, and I was not provided with a...
For the past two days, whenever I try to delete my account on the Sugo app, I keep receiving a “data error” message and the process does not complete. Despite trying multiple times, I am unable to delete my account, and I can see that many other users are experiencing the same issue. My request reg...
I am a SUGO user from India, and my personal SUGO account has been banned without any clear explanation. My own account ID is 191074803, and I use SUGO on my iPhone. I have spent money on this account for different purchases. Now I cannot use my account at all, and I do not know why it was banned. I...
My Sugu account, which I used for a long time, has been blocked for about 6–7 months due to warnings about community guideline violations and suspicious activity, and I cannot access my account in any way. Even after reinstalling the app on my phone and trying again, I receive the same warning and s...
Today, my account on the Sugo app received a “permanent ban” with no stated reason. When I try to log in, it says my account has been permanently banned due to a rule violation, but I absolutely did not violate any rules. My account is registered under ID number 176105040. In the app, I was an agen...
Today at around 3:30 a.m., I paid 280 PKR through Codapay to purchase coins for the Sugò Voice Chat Party app, but the coins have still not been delivered to my account. My payment shows as completed, and the transaction/reference number for this payment is 000177046375. Even though the amount has b...
About 10 minutes ago, while I was messaging with another user on the Sugo app, I was suddenly banned. I understand that the other party reported me and that this action may have been taken due to allegedly inappropriate messages; however, there is no information shown in the app indicating whether t...
Approximately 2–3 days ago, my chat account on the Sugo app was closed with a message stating, “Your account has been deleted due to an application violation,” even though I had not received any prior warning. After this message, I was no longer able to log into my account at all. Before my account ...