I am using the Sugo mobile app in Saudi Arabia and today my account was suddenly banned for 48 hours. The ban notice sta...tes that the reason is “illegal ads abusing”, but in my chats I was only having normal conversations and did not share any kind of advertisement or promotional content. My messages
I am having a problem deleting my account in the SUGO mobile app. I want to permanently delete my SUGO account and all a...ssociated data, but the application does not allow me to complete the deletion process. On August 16, 2026, I tried to delete my account through the account deletion section in the
I am using the Sugo application with the account named “Mehro N***”. My account is very new and had just been created wh...en a restriction was applied. On the chat screen, when I was about to start a conversation, the application showed the message “This function has been restricted” and prevented me
I am using the Sugo mobile application and on 16 August 2026 my account was suddenly blocked without any clear reason or... explanation. I only received a general notification that my account was blocked due to suspected violation of usage terms and rules, but no details were provided. I am sure that I
Dear SUGO Support, My device has been banned and I am no longer able to log in to my SUGO account on the Sugo Lite app. ...Today, when I tried to sign in with my registered mobile number, I received the error message stating that the current device has been banned. I believe this ban may have been appl
I have been using the SUGO platform as a normal user since January. At the beginning, I contacted customer service throu...gh the application to recharge my account and they sent me the names and numbers of some recharge agents. I recharged my account with 1,000 dollars and used the application normall
I have been unable to use my Sugo voice chat and party account for a long time because the app keeps showing the error “...The current device is abnormal and cannot be registered.” Because of this, I cannot register or log in properly and my account has effectively been deactivated on my device. My acc
I am using an Infinix Note 12 and I have been unable to register for the Sugo service. Whenever I try to register, the s...ystem displays the error message “The current device is abnormal cannot register” and the process fails. This problem occurs every time I attempt to register. My most recent attemp
I am writing regarding a problem I am experiencing with the Sugo and Sugo Lite applications on my device. About two mont...hs ago I stopped using Sugo. Today, when I tried to install and use both Sugo and Sugo Lite again, I saw the message “The current device has been banned” on the login screen and I
"Gracias 🫂"
I have been using my Sugo account for about three months. I am currently working in China because my employer brought me... here, and I was not aware that using the Sugo app might not be allowed here. Eleven days ago my account was suddenly banned without any prior notice, warning, or explanation. When
Hello, My Sugo account with UID 269604*** and ID 267725***, username “Caramelo” was suddenly banned yesterday with the m...essage “Due to suspected violations of the User Agreement and regulations, your account has been banned.” I did not receive any prior warning or explanation about what I did wrong.
I am using an iPhone XS with iOS 18.7.9 and I am having a serious problem with Sugo / sugochat.com. I can download and i...nstall the Sugo app on my phone without any issue, but when I try to log in with my phone number, I receive a red banner message at the top of the screen saying “The current device
I am using the Sugo application and I am unable to send messages because the system shows the warning “This function has... been restricted”. While trying to send a message in the chat screen, this notice appears and prevents me from using the messaging feature at all. I do not know why my messaging fu
I am writing about my Sugo app account, which I believe has been banned by mistake. My Sugo ID number is 263129423. A fe...w days ago, I noticed that I can no longer access my account on the Sugo app, even though I have not violated any rules to my knowledge. I kindly request that my account be reviewe
I have been using the Sugo service with the mobile number 7758687** and for about a week now I am unable to log in to my... account. It appears that my number has been blocked, because every time I try to access my account the login is not accepted and I cannot use the service at all. I do not know the
I am a user of the Sugo Android application, and my user ID is 275838309, registered under the name Dr. Maaz Jalal. I ha...d been using my account normally when I believe it was accessed by an unauthorized person without my knowledge or permission. Shortly afterward, I was unexpectedly logged out of my
I am a user of the Sugo app and my account with ID 276133*** has been banned from full app access. This happened yesterd...ay, shortly after I changed my profile picture. Before the ban, I set my profile picture to an image of my favourite heroine. After this change, my account was blocked and I can no
I am a user of the Sugo mobile app from the Philippines and my account has suddenly been banned without any explanation.... On July 21, 2026, around 8 p.m., I was only AFK with my avatar in my room inside the app. Later, when I tried to access my account again, I discovered that I could no longer log i
My Sugo account on the iOS app was suddenly and unfairly shut down on July 17, 2026. I received a message stating that m...y account was banned due to suspicious activity or a violation of the user agreement, but I was given no clear explanation or specific reason. I have not broken any rules or polici
I have been unable to use the Sugo app on my iPhone 15 Pro Max for more than a year because my device appears to be bann...ed. The application does not clearly state the reason for this ban, and I have not been informed of any specific violation. I tried to reach Sugo support regarding this issue, but
I am a new user of the Sugo chat app and from the beginning my messages have not been sending. In my chat screen, messag...es such as “What you doing now” remain unsent and do not go through to the other person. I have not made any changes or tried any complex actions; the problem exists even in normal
I am the owner of the Gmail address dudap***[email protected], which is connected to my Sugo account with ID 182858***. On J...uly 6, 2026, I suddenly received a notification inside the sugo application while I was playing, stating that my account had been permanently blocked. Before this notification, the
I am writing regarding an issue I experienced today, 6 July 2026, with the Sugo social media app on my Android phone, a ...Realme C63. Without any prior warning, my account suddenly logged out and a pop‑up appeared stating that my device has been banned. Since then, I have been unable to use Sugo on th
