I have been using the Sugo voice chat application regularly for about 2 years with my host account named “Sugo” (UID: 11...3633***) and my phone number 3158834658***. During this entire period I did not receive any warnings or penalties and I always tried to follow and respect the rules of the platform
I have been using the Sugo voice chat application regularly for about three years with the account named Sugo (ID: 14715...***) and phone number 0988724***. During this entire period I did not receive any warnings or penalties and I always tried to follow the rules of the app. On 06/10/2026 my account
Today, while I was in agency room ID 8696*** on Sugo App, my level 17 membe...rship was suddenly removed, I was first kicked from the room and then block
I have been using the Sugo chat app and I am currently unable to access my account. Previously I always logged in via th...e Facebook login option, but this option has now been disabled, so I have no way to enter my existing account. I still want to use my old account and I am ready to verify my identi
I am an active Sugo user from Indonesia and I use an Oppo Reno 8 phone. For some time now I have not been able to log in... to my Sugo account from this device. Each time I try, a red warning appears on the screen saying that my current device is not normal and therefore cannot be registered, so the lo
I use the Sugo app and I would like to create another account on the same device and with the same phone number, but the... app does not allow this. This limitation has existed from the beginning and I have never been able to register a second account on my phone. I request that Sugo review this restri
I am writing to request an urgent review and unban of my SUGO account, which was banned on 24/09 at 6:55. Since then, wh...enever I try to log in, I receive a message on the screen stating that the current device has been blocked. My account details are as follows: SUGO ID: 275508*** User ID / U: 009
I am using the Sugo in‑app service and currently have 1600 coins in my account, worth around 300 rs, but I am unable to ...use them. When I try to use the coins to send chats, the messages are not sent at all, so the service I supposedly paid for is not working. This problem started about 10 minutes ag
I am writing about my Sugo account, which has been blocked for 4 days with the message “Device Suspended”. The applicati...on says that I am scamming people, but I have never scammed anyone and I strongly reject this accusation. Because of this sudden block, I cannot use my account or access my money a
On September 25, 2026, I was permanently and unjustly banned on the Sugo platform through TR Ajans. Despite not committi...ng any rule violations on the platform, my access to my account was blocked without any reason provided. Following the ban decision, I could not find any communication channels to
My Sugo account, which I use as a social network to talk with friends in different countries, was permanently suspended ...on 15‑09‑2026 at 6:59 a.m. for “explicit content / pornographic content”. I believe this is a misunderstanding linked to a single incident and I am asking for my account to be reac
I work as an agency owner under the Sugo platform, and for the past 3 days, I have been experiencing a serious issue reg...arding streamer management. I detected that one of the streamers belonging to my agency opened a secondary account under another agency and has been actively using this account. Th
For a long time, I had been logging into the Sugo app from my Android phone via Facebook using facial recognition (Face).... About two days ago, when I tried to log into the application, I noticed that the option to log in with Facebook was completely removed from the login screen. Currently, only the
For about 1 week, I have been unable to log into the Sugo app from my Android phone. When I open the app, I receive the ...error message "Current device is abnormal and cannot be registered!" inside a red warning banner at the top of the screen, and I am consequently unable to use my account. Furtherm
I have been trying to create a new account on the Sugo Lite app for around two months, but I keep getting an error and c...annot register. After I enter my email and try to proceed with the registration, a red message appears at the top of the screen saying “The current device is abnormal and cannot be
I am filing this complaint against Sugo due to the irregular banning of my main account and the total restriction of acc...ess applied to my devices and to my home internet network (IP), even though I always used the platform in good faith and in accordance with the rules. My main account has the follo
I am a verified female user of the Sugo app and I use the chat feature regularly. Since yesterday, I have been unable to... send messages in the chat and there is no green check mark showing. My matches are also shown as “great fit, no need to pay coins” which means I cannot earn diamonds from chatting
I use the Sugo app on my Android phone (Infinix Smart 7). Recently, when I try to log in, I cannot use the application b...ecause it shows a red error message saying “The current device has been banned” on the login screen. On this banned screen, my phone number is shown as +92 3239243*** and I cannot
I am experiencing an access problem with my Sugo Live Streaming account on my Vivo Y28 4G device. Since yesterday, whene...ver I try to log in, I receive a “banned device” message and I cannot access my account at all. On Sugo I only use the platform for chatting and live streaming in line with the com
On 30 August 2026 my Sugo app account was suddenly banned and I have not been able to access it since. When I try to log... in or reset my password, I see a warning on the SugoChat screen stating that my account has been banned due to a user agreement violation and directing me to contact you by email.
My Sugo Live account with ID 182208*** has just been banned on my current device around 10 minutes ago without any clear... reason. When I try to open the app, I see a message on the screen saying that the current device has been banned. I am asking you to urgently review this situation and remove the
My account on the SUGO mobile app was suspended yesterday evening with a message stating that the suspension was “to pro...tect minors.” I am the only person who uses the account, and there has been no activity on my account involving minors. I was not clearly informed of the specific reason for the s
When I first installed the SUGO app, the agency I wanted to register with did not approve my application, so the agency ...owner gave me an account from their own account and I continued using that account for a long time. Later, I had to create other accounts using my own information, and for about a
I have been unable to log in to the SUGO app, which I use through the Google Play Store, since August 5. The app offers ...“Sign in with Google” and “Sign in with Facebook” options, but whenever I try to log in, I receive a warning saying that my device has been banned due to suspicious activity and th
