In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features inside the CapCut app, and no refund has been issued.
I tried contacting CapCut customer support for help, but I couldn’t reach anyone. Only the initial ₺1,199 payment was charged — no additional payments have been made.
Even though I canceled my subscription within the valid time frame, I still haven’t received my refund. I request that the ₺1,199 payment be refunded as soon as possible and that my subscription cancellation be confirmed by both CapCut and Google Play.
I started using the CapCut app with a 7-day free trial through Google Play. Before the trial period ended, I deleted my account, logged out, and uninstalled the app from my Android device (Redmi Note 10s). Despite taking all these steps, ₺123 was charged from my bank card on October 18. When I chec...
I purchased a one-year CapCut subscription, but due to insufficient funds, the payment didn’t go through initially. Later that evening, I added money to my account, and the app immediately withdrew 1400₺. However, despite the payment being processed, I am still unable to access the subscription bene...
I use the CapCut app on my Xiaomi 13 Ultra phone. On October 1, 2025, an amount of 999.99 TL was charged from my account through Google Play, even though I do not have any active subscription. It seems that I unintentionally approved the purchase, but I canceled the subscription immediately afterwar...
On October 6, 2025, I activated the free trial of the CapCut app on the iOS platform. I only agreed to start the free trial; however, after the trial period ended, ₺999.99 was charged to my account. I had canceled my subscription before the trial period expired, yet the payment was still processed, ...
I recently noticed that a Premium trial was accidentally started on the CapCut app without my authorization. Upon receiving a notification about the subscription, I immediately canceled the membership to prevent any charges. Despite this, ₺199,99 was withdrawn from my bank account. I tried to reach...
Comments