On October 6, 2025, I confirmed the start of a free trial on the CapCut app via the iOS platform. Although I only approved the free trial, a charge of ₺999.99 was withdrawn from my account after the trial period ended. I had canceled my subscription before the trial expired, yet the fee was still charged, and I currently have no access to the paid features. I was unable to contact CapCut or Apple Support, as I couldn’t find any available contact number. My CapCut account is registered under the email address “p***@gmail.com.” I am requesting a refund for this unfair charge and wish to ensure that such an issue does not happen again.
On October 6, 2025, I activated the free trial of the CapCut app on the iOS platform. I only agreed to start the free trial; however, after the trial period ended, ₺999.99 was charged to my account. I had canceled my subscription before the trial period expired, yet the payment was still processed, ...
On August 20, 2025, I purchased a CapCut mobile app membership for ₺999.99 through my Apple account. However, more than two months have passed, and the subscription has never been activated on my account. I still cannot access any premium features, and the app shows no warning or confirmation messag...
In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features i...
I recently noticed that a Premium trial was accidentally started on the CapCut app without my authorization. Upon receiving a notification about the subscription, I immediately canceled the membership to prevent any charges. Despite this, ₺199,99 was withdrawn from my bank account. I tried to reach...
On October 1, 2025, at 17:22, an amount of 999.99₺ was withdrawn from my account via the CapCut Android app without my permission or approval. This was a one-time charge and did not occur under any active subscription. The Google account linked to this transaction is: m********@gmail.com**. I did n...
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