On November 7, 2025, an amount of $9 was withdrawn from my Kuveyt Türk mobile account under the name of the CapCut app, without my knowledge or authorization. I have never downloaded the CapCut app, nor have I made any purchase or started any subscription. This transaction occurred completely without my consent.
I have already contacted both Kuveyt Türk customer service and CapCut regarding the issue. Kuveyt Türk informed me that I need to submit a refund request through CapCut’s support channels. However, I currently have no active CapCut account or subscription.
I request that this unauthorized transaction be canceled and the $9 be refunded to my account. I also ask that a thorough investigation be conducted and that my loss be fully compensated.
On October 22, 2025, at 9:10 AM, ₺999 was withdrawn from my account without my authorization through the CapCut mobile app via the Apple App Store. I did not approve this transaction, nor did I make any request to purchase a CapCut Pro membership. This is the first time I’ve experienced such an inc...
On October 1, 2025, at 17:22, an amount of 999.99₺ was withdrawn from my account via the CapCut Android app without my permission or approval. This was a one-time charge and did not occur under any active subscription. The Google account linked to this transaction is: m********@gmail.com**. I did n...
On September 29, 2025, at 05:54, an amount of 999₺ was withdrawn from my account through the CapCut app installed on my Samsung Galaxy A54 smartphone. I did not authorize or approve any purchase, nor did I subscribe to CapCut Pro membership. The payment was taken from my Yapı Kredi bank account, an...
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
On October 22, 2025, a ₺999 charge for a CapCut Standard Package subscription was added to my Türk Telekom mobile bill without my consent. I did not approve or authorize this purchase. As soon as I noticed the charge, I immediately canceled the subscription through the CapCut app, but the payment w...
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