On August 20, 2025, I purchased a CapCut mobile app membership for ₺999.99 through my Apple account. However, more than two months have passed, and the subscription has never been activated on my account. I still cannot access any premium features, and the app shows no warning or confirmation message — as if the purchase never happened. The membership should have been linked to my account (c************@hotmail.com)**.
I contacted CapCut customer support several times, but they provided no effective solution. I also tried reinstalling the app and logging out and back into my account, but the issue persists.
I am requesting a full refund of ₺999.99, as I paid for a service that was never delivered. CapCut should ensure proper subscription activation or promptly process my refund to resolve this issue.
On October 6, 2025, I activated the free trial of the CapCut app on the iOS platform. I only agreed to start the free trial; however, after the trial period ended, ₺999.99 was charged to my account. I had canceled my subscription before the trial period expired, yet the payment was still processed, ...
On October 6, 2025, I confirmed the start of a free trial on the CapCut app via the iOS platform. Although I only approved the free trial, a charge of ₺999.99 was withdrawn from my account after the trial period ended. I had canceled my subscription before the trial expired, yet the fee was still ch...
I purchased a one-year CapCut membership through the App Store during the Efsane Kasım sale (Order No: MT8XHN89LM). The payment was successfully charged to my credit card, yet I still do not have access to the membership. Instead, I continue to see ads prompting me to subscribe. I have already cont...
In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features i...
I bought a one-year CapCut Pro subscription for ₺2,999, but my membership disappeared in less than a month without any explanation. I reported this issue to CapCut, but their response was useless, and they stopped replying to my follow-up emails. Because of my work, I purchased another one-month Pro...
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